Sessions > Concurrent Sessions


Manager Sessions   Director Sessions





Your Customer Service, Digital Connections and the Customer Experience

Engaging the empowered customer is a challenge for all companies. From customer reviews and social media to apps and ever-growing customer expectations, telcos must know where they stand today before they can successfully serve the customer of tomorrow. This panel addresses consumer preferences, customer service trends, and how telcos can improve their own customer experiences.

Brought to you by the NTCA Associate Member Advisory Council

For: management and staff
NTCA Certificate code: B109

What the Data Tell Us About the Economy

A nationally-known economist shares his insights on global, national and local economic trends. With a particular focus on successes and challenges for rural economies, the presentation gives specific attention to energy, construction, real estate and communications. The presentation concludes with an outlook for the remainder of 2018 and beyond.

For: management, staff, directors
NTCA Certificate code: B106

Marketing's Greatest Hits

The NTCA Marketing Committee is doing what it does best, bringing you leading-edge marketing know-how for the promotion of products and services in small town America.

Brought to you by the NTCA Marketing Committee

For: management and staff 
NTCA Certificate code: B108

Executive Leadership Exchange

Members of the NTCA Managers’ Futures task force will host a discussion on current issues and challenges faced by telco execs and general managers across many territories.

Brought to you by the NTCA Managers' Futures task force

For: management 
NTCA Certificate code: B109

From the CEOs’ Desk--Collaboration Among Telcos and Electrics (Does not repeat)

Conditions must be just right to find victories in collaboration, from finding the right partners to managing an agreement that will work now and well into the future. Understand the telco executive perspective on what sparks success, and find out how others started the process and continue to make collaborations work for all stakeholders.

For: management
NTCA Certificate code: B103

Complementary Nature of Small Cells (Does not repeat)

As wireless usage continues to increase and demands on spectrum grow, small cells with shorter range can help boost network capacity. This session will examine how small cells, strategically placed, can complement the larger macro cells that are common today.

For: management and staff
NTCA Certificate code: T104

Game On! Community Tournaments—A Win for All (Does not repeat)

Reach out to a whole new audience. Telcos are realizing that gamers are a growing base of users that are part of that target market of next-generation users. Hear how telcos are having great success in promoting community tournaments for the gamers that want your superfast service. Learn how others are positioning themselves to show their community that it’s game-on.

For: management and staff 
NTCA Certificate code: B108

Rights of Way, Pole Attachments, and Infrastructure Initiatives (Does Not Repeat)

Rights of way and attachments issues create some roadblocks to infrastructure deployment: historic preservation, railroads, and environmental interests just to name a few. Learn more about emerging and evolving issues, and how history can affect the future.

For: management and staff 
NTCA Certificate code: P103


Hiring That New Manager

Retirements are on the rise again as the industry begins to cycle through a new generation of management. In this session, we’ll learn how to plan for transition, identify and cultivate future leaders. It’s critical to make thoughtful choices for your telco’s transition, whether growing from within or looking beyond the company to make a new hire.

For: directors, board officers
NTCA Certificate code: G107

Bylaws for a New Generation

Creative business combinations, deals and collaborations abound. Are your bylaws ready for action? Many deals today are held back by outdated bylaws that were written for a bygone era of telecommunications services. Learn how you can update your bylaws and be ready to strike when the time is right.

For: directors, board officers
NTCA Certificate code: G103

The ROI of Fiber

4K video, HD voice, on-demand streaming services, smart homes and businesses—telcos must find creative and affordable supplementary solutions to leverage their fiber investments. This panel will focus on how to effectively plan and execute your next fiber investment, including communicating your fiber roll-outs to your staff and getting the best return on your dollar.

Brought to you by the NTCA Associate Member Advisory Council

For: directors, management
NTCA Certificate Code: B101

Capital Credits and Other Board Legal Issues

We’ll explore a comprehensive collection of legal issues that every director needs to know today. Compliance with many issues such as capital credits, cyber awareness, risk management and fiduciary responsibilities will help directors better understand their role.

For: directors, board officers, management
NTCA Certificate code: G102

Smart Agriculture and Broadband: 10 Top Trends to Watch

As populations rise worldwide, the need for precision agriculture will only grow. The US agriculture industry is already highly-dependent on smart ag, and we’ve barely scratched the surface as more farms come online and more devices get connected to the network. Come explore 10 trends to monitor as broadband spreads across the landscape.

For: directors; management
NTCA Certificate code: T106

Mergers, Real Estate and Coffee Shops--Being Open-Minded for Expansion

Future deals and combinations will require keeping an open mind. In the past year, telcos have opened business lines that run the gamut from coffee shops to electric contractors to water utilities to tech support, and even daycare. Hear some of those stories from your peers—who knows what inspiration may be just around the corner in your community.

For: directors, board officers, management
NTCA Certificate Code: B106

From the Boardroom: Telco/Electric Collaboration

Unexpected collaborations can help sharpen a Board’s skills as they work on strategic deals to benefit the community. Through the unique lens of a Board member, this session examines board roles and limitations regarding collaboration. Learn the critical board perspective that’s needed for formalizing lasting partnerships, especially when an alignment of two boards is required.

For: directors, board officers
NTCA Certificate Code: B103





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