May 03 2013
If there is ever a doubt that our team is working 24/7 to ensure the best service for our members, here we have Lori Fischetti, senior vice president of member engagement, and Les Greer, senior vice president of benefits and technology, scouting out locations for our 2015 Regional Meetings. That’s when we’ll move from five Regional Meetings …
Permanent link to this article: http://www.ntca.org/ceoblog/every-member-every-time-2/
Apr 30 2013
“What Your CEO Wishes HR Knew” is the title of the presentation that I’ll be making at the upcoming Human Resources Conference that NTCA–The Rural Broadband Association is hosting in May in Atlanta. I think HR teams for the rural telecom industry are often the unsung heroes in our daily operations, and HR can often be as lonely …
Permanent link to this article: http://www.ntca.org/ceoblog/what-your-ceo-wishes-human-resources-knew/
Mar 13 2013
We all have those consumer moments when we are wowed (or underwhelmed) by our interactions with an entity that we pay for service. I know that at our service center in Asheville and certainly at our Arlington trade association headquarters, we strive to ensure that we are always making things easy, pleasant and satisfying for …
Permanent link to this article: http://www.ntca.org/ceoblog/customer-service-really-does-matter/
Mar 11 2013
NTCA’s Foundation for Rural Service has so many activities focused on improving life in rural America that it’s almost easy to forget that in addition to economic studies, partnerships with Discovery Education, educational tools and bill stuffers for telcos (and the list goes on), the foundation also runs a terrific scholarship program. The popularity of this program …
Permanent link to this article: http://www.ntca.org/ceoblog/frs-playing-a-role-in-educating-rural-students/
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