Plant Assignment Specialist
Job Title:
Plant Assignment Specialist
Company Name:
Job Description:

The Plant Assignment Specialist coordinates as necessary with inside and outside plant and/or central office personnel and utilizes network facilities database(s) in order to identify and assign plant facilities to accommodate customer service requests at specific service locations for broadband internet and voice services. The Plant Assignment Specialist will interact with technicians, customer service and engineers to answer questions and/or assist with plans for new or existing service.

The Plant Assignment Specialist also provides support with dispatching services to residential and/or business customers by answering questions, resolving issues and processing information. This includes accurately opening, updating and closing trouble tickets, as well as working with other internal departments to ensure that customer issues are accurately tracked, dispatched and resolved.

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Job Location:
Ingram, TX

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