GRM Networks is accepting applications for an Internet Technician to be located in Princeton, MO. Duties required of this position are varied, including, but not limited to: resolve customer reported Internet trouble that the help desk cannot resolve, and document all Internet trouble calls; work with field technicians to troubleshoot and resolve connectivity issues for customers; interact with customers and potential customers; promote and sell new and existing product offerings to maintain and improve the public image and competitiveness of the Corporation; develop and deliver Internet training courses for company personnel and customers; develop instructional material to aid customers in the setup of computers on the GRM network; and other duties as assigned.
The Internet Technician must be sales minded with the ability to market GRM Networks goods and services. This position requires: excellent customer service, communication, and self-motivation skills; ability to work in a fast-paced high volume phone call environment with frequent interruptions; ability to handle upset customers while displaying patience and understanding; extensive knowledge of various operating systems; extensive knowledge of Internet protocols and services, and TCP/IP configurations; knowledge of Data Networking, Broadband, and dial-up Internet services; the ability to lift and carry up to 50 pounds; finger/hand dexterity, normal/corrected eyesight and ability to distinguish color; and the ability to work some Saturdays, evenings, and overtime when required. The Internet Technician must have or obtain a valid driver license. A high school diploma or equivalent is required and education and experience in related field is preferred.
Apply by September 7, 2017 at the GRM Networks business offices in Princeton or Bethany, MO or Leon, IA; print an application from www.grm.net; or send a resume/application to: GRM Networks, Attn: Human Resources, 1001 Kentucky, Princeton, MO 64673 firstname.lastname@example.org.
GRM Networks is an equal opportunity provider and employer.