NTCA–The Rural Broadband Association provides high-quality, timely telecommunications-related education and training to member managers, directors, and employees in the form of seminars, conferences, concurrent sessions and round table discussion groups at NTCA meetings and in stand-alone venues. The association offers online training programs as well.

The association also provides a full complement of consulting services to help member companies in the areas of human resources and board development.

To provide high quality, topical telecommunications-related education and training to member general managers, directors, and employees at significant savings over commercially available training, NTCA holds Educational Seminars on such topics as management, board of director responsibilities, technical, legislative, regulatory, finance and accounting, customer relations, legal, and human resources.

NTCA also holds a number of additional events through the year, including the Annual Meeting and Expo, spring Legislative and Policy Conference, Summer Business Conference, Pre-Retirement Seminars, Trustee meetings, NTCA Board Meetings, NTCA Committee Meetings, a Legal Seminar and a Finance and Accounting Conference.

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Revised NTCA Certificate Program
Frequently Asked Questions

How will the new certificate credit system work?

You are automatically enrolled in one of the three certificate programs when you register for your first NTCA conference/seminar. Each certificate has a certain number of credit hours in various subject areas that must be obtained in order to complete the program. Once all of the credits have been met, you will receive a copy of your certificate in the mail.

How can I track my credits?

For assistance with transcript contents, NTCA's certificate programs, or general transcript questions contact, 703-351-2118.

Why did NTCA overhaul the certificate programs?

In an ongoing effort to provide continued value for our members, NTCA wanted to modernize the certificate program and bring it up to today's standards with built-in flexibility. Today's members are taking courses online, via webcasts, and at face-to-face conferences and events. Further, the program format needed to be restructured to facilitate a broader range of sessions and subject areas that NTCA attendees are learning about today. Now, our Telecom Executive Certificate (formerly General Manager Certificate), Director Core Curriculum Certificate and Key Employee Certificate will require fewer credits, in most cases, to complete. NTCA's diversified content delivered at today's programs will fit into defined areas of study, which will give you greater flexibility when working to complete your certificate.

What will happen to credits that I already earned?

You will not lose any credits that you already have. All the courses you have taken will be converted to corresponding courses in the new system. The only change you will notice is that the new course numbering system is slightly different than before. From the 2013 Fall Conference onward, the new course numbers will be used for tracking certificate candidates. If you have received conference information from NTCA that contains the new course numbers and need to know what old course numbers those correspond to fulfill your certificate, download the course numbering reference chart.

What other changes are happening with the program?

One other change that CEOs and general managers should be aware of is that the former General Manager Certificate is now called the Telecom Executive Certificate. This change was made to recognize the diverse group of industry leaders who are going by titles such as CEO, owner, partner and general manager.

Questions? Contact

Speaker PresentationsNEW!

Tuesday, September 8
1:00–4:00 p.m. Pre-conference Workshop:
Introduction to Telecom Finance
Gregg Amend, Partner, Moss Adams LLP, Spokane, Wash.
4:00–6:00 p.m. Registration
Wednesday, September 9
7:00–8:00 a.m. Networking Continental Breakfast and Registration
8:00–8:10 a.m. Welcome
Scott Reiter, Director of Industry Relations, NTCA, Arlington, Va.
8:10–10:00 a.m. General Session: Key Note
Creating Enduring Connections: Build Rapport, Relationships and Connect
Arnold Sanow, MBA, CSP, Reston, Va.
10:00–10::15 a.m. Break
10:15–11:00 a.m. General Session
Washington Update
Scott Reiter, Director of Industry Relations, NTCA, Arlington, Va.
Rick Schadelbauer, Economist, NTCA, Arlington, Va.
11:00 a.m.–12:00 p.m. General Session
Understanding Your Communications Style and How to Adapt it to Persuade, Motivate and Influence
Arnold Sanow, MBA, CSP, Reston, Va.
12:00–1:00 p.m. Lunch
1:00–1:50 p.m. Concurrent Sessions (Track One)
1A. Increasing Revenue Through Creative Pricing
Rod Ballard, Principal, Jackson Thornton & Co., Montgomery, Ala.

1B. Cash Flow Management In Turbulent Economic Times
Jeff Gough, Division Manager, GVNW Consulting, Denver, Colo.

1C. Focus on the Future
Kim Stumpp, Director of Client Relations and Marketing, Consortia Consulting, Omaha, Neb.
1:50–2:40 p.m. Concurrent Sessions (Track One Repeats)
2:40–2:55 p.m. Break
2:55–3:15 p.m. Concurrent Sessions (Track Two)
2A. Contracts and Agreements from an Accounting Perspective
Steve Meltzer, Vice President, Operations, John Staurulakis, Inc., Greenbelt, Md.

2B. Implementing and Maintaining Effective Internal Controls
Mike Smith, Director of Finance, and Kellie Klein, Controller, NTCA, Arlington, Va.

2C. Benefits Update (NO REPEAT)
Sheridan Wangler, Vice Presidents of Field Services, NTCA, Arlington, Va.
4:00–4:55 p.m. Concurrent Sessions (Track Two Repeats) 2A and 2B only
4:55–6:00 p.m. Welcome Reception
Thursday, September 10
7:00–8:00 a.m. Networking and Continental Breakfast
8:00–9:45 a.m. Keynote
Leadership and Conflict Management: Our Values Define Behavior
David Gerber, President, Synergy Development & Training LLC, Springfield, Va.
9:45–10:00 a.m. Break
10:00–11:00 a.m. General Session
ID Theft 911: The Cost of Securing the Workplace
Judd Rousseau, Chief Fraud Officer, Identity Theft 911, Scottsdale, Ariz.
Dan Taylor, CPCU, ARC, AIC, Client Relations Manager, Identity Theft 911, Greenwood, Ind
11:00–11:45 a.m. General Session
FCC and Small Telcos
Jonathan P. Claffey, RUS Assistant Deputy Administrator, Washington, D.C.
11:45 a.m.–12:45 p.m. Lunch–on your own
12:45–1:45 p.m.

Concurrent Sessions (Track Three)
3A. Understanding Emotional Intelligence and Conflict Management Strategies
David Gerber, President, Synergy Development & Training LLC, Springfield, Va.

3B. Managing the Latest Risk: Wage and Hour Violations
Brian Blahnik, Senior Consultant, Kiesling Associates LLP, Madison, Wis.

3C. Economic Stimulus and Rural Broadband Buildout: Fact or Fiction for Community-Based Providers
Brian Sullivan, CPA, Director, Revenue Requirements, John Staurulakis, Inc., Greenbelt, Md.

2:00–3:00 p.m. Concurrent Sessions (Track Three Repeats)
3:00–3:15 p.m. Break
3:15–4:05 p.m. Concurrent Sessions (Track Four)
4A. Balanced Score Card: A Management Tool
Albert Bodamer, Principal, Bodamer Consulting, Alpharetta, Ga.

4B. Accounting for Broadband Assets, Group Accounting Methods & Depreciation
Kathy Jackson, CPA, Senior Audit Manager, Curtis Blakely & Co., Longview, Texas (presentation #2)

4C. CPNI and Red Flag Rules: The Accounting Procedure
Nancy Nowak, Esq., President, U-Tech, Centennial, Colo. (presentation #2)

4:15–5:05 p.m. Concurrent Sessions (Track Four Repeats)
7:00–9:00 p.m. Tour: Monuments by Night
Friday, September 11
7:00–8:00 a.m. Networking and Continental Breakfast and Registration
8:00–9:00 a.m. Keynote
Leading Through Turbulent Times
Rod Ballard, Principal, Jackson Thornton & Co., Montgomery, Ala.
9:00–10:00 a.m. General Session
Benchmarking and Management Reporting
Rick Betts, CPA, CMA, Partner, Moss Adams LLP, Portland, Ore.
10:00–10:15 a.m. Break
10:15–11:15 a.m. General Session
Top 10 Predictions That Could Affect the Telecom Industry
Kent Larsen, Senior Vice President, Financial Services, CHR Solutions, Dallas, Texas
11:15–12:15 p.m. General Session
Finding Capital in a Tough Economy
Roger Opp, Vice President, CoBank, Portland, Maine
William Brown, CPA, Principal, Berry Dunn McNeil & Parker, Portland, Maine

Telco employees are the critical link between services and the consumer. Each employee factors into the success of a rural telcos' business and should be informed about the latest industry technology, information and trends. NTCA provides exceptional programming for key employees to gain the education and training they need to increase their expertise and contribute to their telco's success. 

Key Employees will benefit from:

  • Finance & Accounting Conference*
  • HR Conference*
  • IP Possibilities Conference
  • Telecom Legal Seminar
  • PR & Marketing Conference*
  • Wireless Symposium
  • Legislative & Policy Conference

     *These conferences qualify for the Key Employee Certificate.

Key Employee Certificate

NTCA offers a curriculum designed specifically for key employees called the Key Employee Curriculum program (KEC). Participants in the program must complete each of the 11 required courses and another nine elective courses for a total of 20 credits to earn a certificate. The program is designed for high potential employees and focuses on industry, management and leadership skills. The series of required courses and electives will expose KEC participants to professional development principles that will help them become high performance employees and achieve their career goals. These courses are offered in rotation at NTCA meetings, stand-alone seminars and at the Key Employee Conference.

The KEC program recognizes enrolled key employees of NTCA member telcos and associate members who have attended the required and elective courses since 2000. It does not indicate mastery of the educational content. Only courses offered by NTCA may be used to earn the certificate.

For assistance with transcript contents, NTCA's certificate programs, or general transcript questions contact, 703-351-2118.



NTCA provides high-quality, timely telecommunications-related education and training to member managers, directors, and employees in the form of seminars, conferences, concurrent sessions and round table discussion groups at NTCA meetings and in stand-alone venues. The association offers online training programs as well.

The association also provides a full complement of consulting services to help member companies in the areas of human resources and board development.


NTCA Board Development Services and Programs

NTCA is pleased to work with you on the continuing education of your board. Selecting one or several of the modules below provides you with the flexibility you need to create a unique board training experience. Each module you select will be customized to the needs, interests, and specific circumstances of your company.

  1. Board Roles and Responsibilities

    This in-depth review of best practices regarding board governance includes determining statements of purpose, ensuring effective planning, GM selection and evaluation, legal and fiduciary responsibilities, and ongoing board education. Perfect as a refresher for long-time board members or orientation for new board members.
    90 minutes

  2. Statements of Purpose

    If your board is reviewing its established mission statement, vision statement, and statement of values, or if your board is creating these statements for the first time, we can help gather and distill information from stakeholders and facilitate a discussion toward the revision or creation of these statements.
    120 minutes
    (Due to the advance preparation and nature of this work, this session counts as two modules)

  3. Strategic Thinking

    Whether you are preparing for a formal strategic planning process or looking to refocus board discussions on setting strategic directions, this session will cover the benefits of maintaining a strategic outlook for board discussions and best practices for making the most of these conversations.
    90 minutes

  4. Technology Review

    A look at how network technologies and consumer products function in the context of your telco. This session can be a broad look at technologies in general, or a more focused presentation on a specific technology based on the preference of the telco.
    60 minutes

  5. Board Finance

    A primer on reading financial documents and providing fiduciary oversight as a board member. Dashboards and customized financial reports can also be discussed as means for the board to quickly and comprehensively review financial matters.
    90 minutes

  6. Board/Manager Relations

    This session is designed to clarify roles and responsibilities among the board and the staff to assist in reaching the most effective and efficient manner to run the cooperative from the perspective of governance and operations. Communication styles, information flow, and statements of purpose are all covered in this presentation. This may be particularly helpful for new GMs or boards that have seen a significant change of personnel.
    60 minutes

  7. Succession Planning

    Depending on the needs of the telco, this session can address staff succession planning, board succession planning, or both. A review of general best practices opens the session followed by discussions on specific strategies for the telco.
    90 minutes

  8. Board Performance Appraisal

    Beginning with a look at best practices for measuring board performance, the primary focus of this session is conducting a complete evaluation of the board (individually and collectively) to help identify successes and areas for improvement.
    90 minutes

  9. Board Leadership (Executive Committee)

    Intended for board presidents and members of the executive committee, this session goes in-depth on topics such as agenda development, running an effective meeting, efficient use of committees, executive sessions, and generating effective meeting minutes.
    90 minutes

  10. General Manager Evaluation

    One of the primary responsibilities of the board is to evaluate the work of their sole employee: the General Manager. This session will review your current evaluation processes and consider ways to improve them helping strengthen the working relationship between the GM and the board.
    60 minutes

  11. Facilitated Discussion

    You bring the topic and we will help the conversation flow in a constructive and respectful manner. Starting with ground rules for positive dialogue, we will quickly move into a deep discussion of the identified topic(s) resulting in clear, actionable items for the board to move forward with.
    30-120 minutes

Fee Structure

All on-site board training and development sessions can incorporate ice breaker and teambuilding activities as requested. Due to timing and preparation, each day has a limit of 4 modules.

60-90 minutes (1 module) – $750*
120-180 minutes (1-2 modules) – $1,250*
180-270 minutes (2-3 modules) – $1,750*
240-320 minutes (3-4 modules) – $2,500*
*Plus reasonable and customary travel expenses for on-site presentations.

NTCA Board Training and Development Series Order Form

For more information, contact the education department at or 703-351-2096.