Human Resources Professionals
DISC Profile Training
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The DISC profile analysis can be used for training, employee development, coaching and mentoring. The DISC model profiles four primary behavioral styles each with a distinct and predictable pattern of observable behavior - dominance, influence, steadiness, and compliance. Applied in a business setting, DISC can lead to better communication and a heightened positive attitude, which will build positive relationships and outcomes. People who take the DISC Profile will learn how to:
DISC Training Objectives:
No one cultivates leaders like NTCA. For more information, contact: "Learning about our own preferred communication styles has really increased the level of information sharing and teamwork at Chariton Valley Telephone Corporation. This was done in a fun, non-threatening format that encouraged everyone to participate." |
HR Consulting Services
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HR Tools Employee Satisfaction Survey It’s easy to see why this is our most popular product.For a company to be successful in today’s competitive environment, it should take the time to listen to its employees. Who understands the telco’s strengths and weaknesses better than they? Do your employees grasp what’s expected of them?Are they treated consistently? Do they understand the company’s direction? What would they change? In objective, face-to-face interviews, NTCA representatives ask hard questions and get honest feedback. Ultimately this process leads to a stronger company, Personnel Policy Manual Do your employees know where the telco stands on Internet use? On sexual harassment? In today’s litigious environment, you need the telco’s policies on every personnel issue clearly and consistently stated – from A to Z. NTCA will assist you with creating or updating a personnel policy manual that does just that. Customized for your system, the manual protects the telco by removing all uncertainties in regard to employee behavior and treatment. Policy updates are available. Organizational Assessment An on-site, systematic audit of your human resources practices and procedures.Not only does this structured approach reveal your compliance (or lack of) with current federal and state employment laws, it investigates critical areas in your workforce, such as whether:
NTCA assesses every aspect of human resources, including the appropriateness of employee records and the policies in the personnel policy manual. NTCA can even help a telco establish a human resources department. Performance Appraisal System Employees deserve honest feedback. They need to know if they are meeting expectations and what improvements they must make. They need incentives for exceptional performance. Too often companies rely on a haphazard approach, which can breed confusion and dissension. NTCA’s performance appraisal system, customized for each telco, is designed to eliminate the guesswork. It gives managers the tools to conduct impartial evaluation meetings with individual employees – even in the most difficult situations. Managers learn about documentation, facilitating positive discussions, and compensation incentives. Job Analysis & Descriptions This important management tool, also customized for each telco, first analyzes the current employment positions.Have the job descriptions been properly written?Are the goals and expectations of each position clearly defined? Because NTCA understands that each telco is different, it can update or create job descriptions for the most unique of positions, taking into account the qualifications, physical demands, supervisory responsibilities and work environment. Compensation Programs Let NTCA guide you through the complex maze of compensation, from pricing a new job, recommending bonus and incentive programs, all the way to creating a comprehensive salary program that assigns grades and salary ranges. We can evaluate all positions, set standards, update salary ranges – taking into account the region and market – and determine which positions are exempt or non-exempt under the Fair Labor Standards Act. For more information, please contact: For more information, contact: Barbara Ritter
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Human Resource Professionals
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Telcos are facing significant human resources challenges in today's competitive environment. NTCA knows the HR profession and the unique challenges the rural telecom industry faces. We are your full service center for all your HR needs. Utilizing our tailored array of products and services, NTCA stands as your partner in HR management in the following key areas: |
Human Resources Survival Kit
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Each day brings new challenges for human resources professionals in rural telcos. You need a tool that helps you manage more effectively and operate smoothly. The Human Resources Survival Kit helps you do just that. The resource consists of three distinct guides, sold separately or as a package, that address specific human resource areas. Position Descriptions Guide: This guide enables you to quickly and efficiently identify and define new or existing positions in your telco. Don't waste precious time trying to develop something from scratch; take the description directly from this guide. Personnel Policies Guide: If you need to define your personnel policies more clearly, this is the guide for you. This resource addresses the most pressing issues in personnel policies. You can take ideas directly from the guide and adapt them for your employee manual. Board Policies Guide: Your board of directors will appreciate the clearly defined roles and responsibilities of a board policy guide. Covering everything from legal liability to fiduciary duties, this guide enables you to establish policies that the board will welcome. This is an electronic product that will be emailed to you upon purchase. Purchase the complete HR Survival Kit
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Compensation & Benefits Survey
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The NTCA Compensation & Benefits Survey is a comprehensive annual report that provides detailed information about small telcos' wages and benefits, broken down by access lines, revenues, regions, employee counts, years in position and lines of business. More than 80 job positions are surveyed each year. Each January, a link to the online survey is emailed to member and nonmember rural telcos across the country, asking that each participate. An order form for the published report is included at the end of the online survey. Those who participate in the survey receive a discount on the published report, which is released in early June. At that time, all telco orders for the report are filled and, for confidentiality purposes, are mailed to the attention of the general manager. If your telco did not receive a link to the 2012 NTCA Survey of Compensation and Benefits (due to go out in early January 2012), please contact NTCA's publications manager, Christian Hamaker, at chamaker@ntca.org. |