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| Human Resources |
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| Best Practices in Records Management Webcast |
How long should you retain documents such as resumes, applications, salary records and benefit enrollment paperwork? Is your company at risk for a potential lawsuit due to the mishandling of current and former employee records?
Answers to these questions and more are not just about solid human resources recordkeeping practices-it's about the law.
Eliminate the possibility of a lawsuit from current and past employees and learn how to properly dispose of and maintain personnel records by purchasing this e-learning presentation. Don't let carelessness of recordkeeping become a liability to your organization. Developing sound practices and policies not only makes good sense, but also provides the framework for protecting your telco.
This valuable 60-minute e-learning presentation addresses the following common questions and concerns:
- Does the Lilly Ledbetter Fair Pay Act change how payroll records should be handled?
- What dangers are be raised by the recent ADA Amendments Act?
- How long should you retain records?
- How should information collected during an internal investigation be handled?
- Are there separate rules for electronic vs. other records?
Cost:
$199 per NTCA member site
$250 per non NTCA member site
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Jennifer Jushchuk |
| JJushchuk@ntca.org |
| 703-351-2063 |
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| Critical Employment Law Issues for Telcos Webcast |
In an environment of constantly changing labor laws, new developments in federal policy, and increased Department of Labor audits, it has never been more important to stay abreast with the latest in employment law and legislation. Help protect your telco from legal risks before they arise by staying up to date with the latest in employment regulation.
Topics covered include:
- avoiding negligent hiring
- classifying workers properly as employees or independent contractor
- complying with overtime requirements
- providing reasonable accommodations to individuals with disabilities
- administering Family and Medical Leave
- preventing harassment and responding to allegations of harassment
- protecting your telco from claims of age discrimination
- terminating the employment relationship without creating unnecessary legal exposure
- and more...
Cost:
$225 per NTCA member site
$275 per nonmember site
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Jennifer Jushchuk |
| JJushchuk@ntca.org |
| 703-351-2063 |
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| Effectively Managing Employee Performance Webcast |
Your telco is only as strong as your weakest link. In order to meet the goals necessary for your organization to survive and thrive, you need to effectively manage employee performance. Establishing performance standards is the first step in the performance-management process. This webcast explains how to engage in this process with confidence and skill. Learn how to determine and communicate appropriate performance expectations, effective ways to track employee performance in the course of their normal routine, and the secret ingredient in managing performance. Instructor: Patricia Meglich, Ph.D., SPHR, assistant professor of management at the University of Nebraska at Omaha.
Topics covered included:
- Establishing performance standards
- Observing and evaluating employee performance
- Delivering useful and effective performance feedback
- Improving the performance of employees and the entire organization
Cost:
$199 members
$245 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| Employment Law for Telco Managers and Supervisors Webcast |
In an age of rapidly changing employment laws and increased work demands, failure to understand basic employment law and organizational policies can lead to disaster.
This unique two hour e-learning training focuses on legal issues common in everyday workplace situations. It provides an overview of over 20 key employment laws as well as tips to keep your telco legally safe when making employment decisions and interacting with employees.
Major topics included:
Safety & Health
Pay & Hours
Equal Employment
Injury & Disability
Unemployment
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Benefits
Leave of Absence
Immigration
Veterans' Rights
Labor Relations
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This is a great opportunity to protect your company and satisfy training requirements for your managers at one low cost. You will be prompted to download the e-learning file after completing the check out process.
Cost:
$265 per NTCA member site
$299 per non NTCA member site
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| |
| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| NTCA's Human Resources Survival Kit |
When it comes to your company's human resources, there's no need to reinvent the wheel. The 2011 edition of NTCA's Human Resources Survival Kit contains three valuable guides, with sample policies that can be tailored for your telco or cut and pasted into your own manuals. It's that easy. The Position Descriptions Guide [Part 1] includes 17 new positions and updated descriptions. The Personnel Policies Guide [Part 2] enables you to define company policies using clear language and specific examples. The Board Policies Guide [Part 3] will enable you to strengthen board of directors' operations and learn about good governance. Purchase the entire package to have access to the most important info your telco needs to operate smoothly.
For the set of all three guides, the HR Toolkit is $375 member discounted price and $450 nonmembers. Individual guides can be purchased at $150 members, $200 nonmembers.
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
Special Offer
Purchase the complete NTCA Human Resources Survival Kit by May 20, and you are automatically entered to win a FREE registration to the NTCA HR Conference June 10-12.
NTCA will randomly select one winner to receive a free registration to the HR Conference June 10-12 in Seattle. Only those purchasing the complete kit are eligible to win. The drawing will take place May 21, and the winner will be notified via email. Hotel and transportation fees are not included in the registration price.
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| For more information, contact: |
| Communications |
| communications@ntca.org |
| 703-351-2092 |
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| Position Descriptions Guide [Part 1] |
 This guide features customizable job description templates organized into five areas, and 17 new position descriptions, including accounting supervisor, director of operations and director of marketing and sales.
For the set of all three guides, the HR Toolkit is $375 member discounted price and $450 nonmembers. Individual guides can be purchased at $150 members, $200 nonmembers.
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product. |
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| For more information, contact: |
| Communications |
| communications@ntca.org |
| 703-351-2092 |
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| Personnel Policies Guide [Part 2] |
 This easy-to-use guide has been updated to reflect recent trends and new information. It's loaded with sample policies you can immediately adapt for your employee manual.
For the set of all three guides, the HR Toolkit is $375 member discounted price and $450 nonmembers. Individual guides can be purchased at $150 members, $200 nonmembers.
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product. |
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| For more information, contact: |
| Communications |
| communications@ntca.org |
| 703-351-2092 |
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| Board Policies Guide [Part 3] |
 Strengthen your board of directors' operations and learn about good governance. This guide has been completely rewritten, with sample policies to get you started right away.
For the set of all three guides, the HR Toolkit is $375 member discounted price and $450 nonmembers. Individual guides can be purchased at $150 members, $200 nonmembers.
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product. |
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| For more information, contact: |
| Communications |
| communications@ntca.org |
| 703-351-2092 |
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| NTCA's Compensation & Benefits Survey |
 NTCA's 2011 Survey of Compensation and Benefits in the Independent Telecommunications Industry includes 17 new job descriptions and a detailed breakout of general manager salaries. All positions surveyed are listed by company size and operating revenue across multiple regions. The survey is mailed only to general managers.
For discounts, you will need your participant code.
For assistance with participant codes, contact the publications manager at chamaker@ntca.org.
Click here to order.
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| For more information, contact: |
| Communications |
| communications@ntca.org |
| 703-351-2092 |
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| Compensation Programs |
| NTCA's compensation programs guide telcos through the complex maze of compensation, including pricing a new job, recommending bonuses and incentive programs, creating a comprehensive salary program that assigns grades and salary ranges. The program also can determine which positions are exempt or non-exempt under the Fair Labor Standards Act.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Conflict Resolution |
| Disciplinary actions do not have to result in termination, and if used properly, can help turn a problem employee into a productive one. It is much more expensive to hire a new employee than to give an existing employee the opportunity to correct problematic behavior. NTCA's training program focuses on correcting and counseling employees, as well as documentation and follow-up discussions.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Employee Satisfaction Survey |
| Like many businesses, telcos often take the time to survey members and customers, but don't always think to ask employees about their job satisfaction. With the employee satisfaction survey, NTCA will go onsite and interview employees to determine what they feel are their employer's strengths and weaknesses. As part of the service, NTCA will prepare a complete written analysis and recommendations. This valuable input can reinforce the employee-employer relationship and strengthen the organization overall.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| HR Audit |
| This human resources audit service provides a comprehensive assessment of a telco's compliance with current federal and state employment laws. The systematic, structured approach also examines and evaluates the telco's current human resources practices and procedures.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Interviewing |
| This interactive, hands-on training session provides an overview of appropriate questions to ask in an interview and how to evaluate and hire the best candidate. NTCA uses mock interviews with participants to improve interviewing skills.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Job Descriptions and Analysis |
| Properly written job descriptions are an important management tool. Employees need to know what supervisors expect of them and the main objectives of their positions. This NTCA service helps telcos develop a job analysis to create or update unique job descriptions. Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Job Postings |
NTCA offers job recruitment postings on its Web site in a special section devoted to job announcements. Visit NTCA's Job Center
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Performance Appraisal System |
| Performance appraisals are useful in documenting and facilitating discussion on how an employee is performing. Proper documentation and communication is important for employees to know if they are meeting expectations and what improvements they need to make. NTCA will develop a customized performance management system and train managers in how to conduct a useful performance appraisal session with employees.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Personnel Policy Manual |
| NTCA will assist with creating or updating a personnel policy manual that clearly sets out the telco's policies on personnel issues. This manual will be customized and ready to distribute to employees. Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Recruitment and Termination Processes |
| NTCA helps telcos develop and update recruitment and termination processes. This service includes advice on writing and placing employment advertising, creating acknowledgment cards or letters, following up with applicants, checking references, developing interview questions, creating an employment application, making the offer and getting ready for orientation. While NTCA will not advise on specific cases involving termination, the service will put in place the systems that will enable managers to deal appropriately with employee issues on a case-by-case basis.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Workforce Planning & Comp: Building Your Telco's Future |
Attracting and retaining a high-performance work force remains essential to maintaining success in the marketplace, even as we come out of a recessionary environment. This work force planning and compensation webcast describes essential strategies to ensure that your organization has the human resources, organizational alignment and business processes in place to thrive and achieve its strategic objectives. This 60-minute session will demonstrate the critical link between compensation strategies and maintaining a high-performance work force.
Topics include:
- Conducting an analysis of the current environment
- Bridging the gap between the skills you have on staff and the ones you will need in the future
- Aligning employee compensation to strategic objectives
- Steps to implement a successful work force plan at your telco
- Tips on improving the performance of employees and therefore the performance of the entire organization
Cost:
$199 members
$245 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| |
| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| Workplace Harassment |
| NTCA's program offers sound advice on addressing workplace harassment. A good defense, if sued, is to show that the telco has a written policy against harassment in place and that employees have received training on it by someone outside of your own organization. NTCA can provide that training.
Price: Negotiable
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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| Executive Coaching |
| NTCA's coaching program will help individuals identify areas that are keeping them from having the greatest impact, both with their internal staff, and out in the public arena. This proven method of working closely with the client through a series of very private and direct self-observation and learning exercises will help executives manage more effectively, and prepare other levels of employees to step into leadership and supervisory roles. |
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| For more information, contact: |
| Barbara Ritter |
| britter@ntca.org |
| 703-351-2061 |
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