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| Webcasts |
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| The Bermuda Triangle of Leave Laws |
Dealing with the Family Medical Leave Act (FMLA), Americans With Disabilities Act (ADA) and state workers' compensation laws can make you feel like you have entered the Bermuda Triangle. HR professionals can become lost when trying to comply with these laws because of their conflicting provisions, various enforcement agencies, and often unclear guidance. NTCA's webcast will provide an overview and discussion of the key changes to the ADA, FMLA and workers' compensation law, helping you navigate your way out of the Bermuda Triangle.
This valuable 60-minute e-learning presentation addresses the following common questions and concerns:
- How do you define a disability under the new amendments to the ADA?
- What happens when an employee runs out of FMLA leave, but is still unable to return from a work-related injury?
- How do you keep track of intermittent leave under the FMLA?
- What do you do if an employee gives false information?
- Can you legally discipline or terminate workers protected by FMLA, ADA or workers' compensation?
- How do you handle the coordination of all these protected leaves?
- You don't want to navigate these laws without participating in this valuable webcast, which will include plenty of time for individual
- questions.
Cost:
$225 members
$275 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| Best Practices in Records Management |
How long should you retain documents such as resumes, applications, salary records and benefit enrollment paperwork? Is your company at risk for a potential lawsuit due to the mishandling of current and former employee records?
Answers to these questions and more are not just about solid human resources recordkeeping practices-it's about the law.
Eliminate the possibility of a lawsuit from current and past employees and learn how to properly dispose of and maintain personnel records by purchasing this e-learning presentation. Don't let carelessness of recordkeeping become a liability to your organization. Developing sound practices and policies not only makes good sense, but also provides the framework for protecting your telco.
This valuable 60-minute e-learning presentation addresses the following common questions and concerns:
- Does the Lilly Ledbetter Fair Pay Act change how payroll records should be handled?
- What dangers are be raised by the recent ADA Amendments Act?
- How long should you retain records?
- How should information collected during an internal investigation be handled?
- Are there separate rules for electronic vs. other records?
Cost:
$199 members
$250 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Jennifer Jushchuk |
| JJushchuk@ntca.org |
| 703-351-2063 |
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| Critical Employment Law Issues for Telcos |
In an environment of constantly changing labor laws, new developments in federal policy, and increased Department of Labor audits, it has never been more important to stay abreast with the latest in employment law and legislation. Help protect your telco from legal risks before they arise by staying up to date with the latest in employment regulation.
Topics covered include:
- avoiding negligent hiring
- classifying workers properly as employees or independent contractor
- complying with overtime requirements
- providing reasonable accommodations to individuals with disabilities
- administering Family and Medical Leave
- preventing harassment and responding to allegations of harassment
- protecting your telco from claims of age discrimination
- terminating the employment relationship without creating unnecessary legal exposure
- and more...
Cost:
$225 per NTCA member site
$275 per nonmember site
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| |
| For more information, contact: |
| Jennifer Jushchuk |
| JJushchuk@ntca.org |
| 703-351-2063 |
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| Effectively Managing Employee Performance |
Your telco is only as strong as your weakest link. In order to meet the goals necessary for your organization to survive and thrive, you need to effectively manage employee performance. Establishing performance standards is the first step in the performance-management process. This webcast explains how to engage in this process with confidence and skill. Learn how to determine and communicate appropriate performance expectations, effective ways to track employee performance in the course of their normal routine, and the secret ingredient in managing performance. Instructor: Patricia Meglich, Ph.D., SPHR, assistant professor of management at the University of Nebraska at Omaha.
Topics covered included:
- Establishing performance standards
- Observing and evaluating employee performance
- Delivering useful and effective performance feedback
- Improving the performance of employees and the entire organization
Cost:
$199 members
$245 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| |
| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| Employment Law for Telco Managers and Supervisors |
In an age of rapidly changing employment laws and increased work demands, failure to understand basic employment law and organizational policies can lead to disaster.
This unique two hour e-learning training focuses on legal issues common in everyday workplace situations. It provides an overview of over 20 key employment laws as well as tips to keep your telco legally safe when making employment decisions and interacting with employees.
Major topics included:
Safety & Health
Pay & Hours
Equal Employment
Injury & Disability
Unemployment
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Benefits
Leave of Absence
Immigration
Veterans' Rights
Labor Relations
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This is a great opportunity to protect your company and satisfy training requirements for your managers at one low cost. You will be prompted to download the e-learning file after completing the check out process.
Cost:
$265 members
$299 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
|
| |
| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| Harassment Prevention in the Workplace |
The issue of workplace harassment has wide-ranging implications for today's employers, draining time and productivity, and exposing the telco to costly litigation. The rising incidence of workplace sexual harassment and other forms of unlawful harassment, coupled with the considerable associated financial costs, has prompted the need to implement prevention efforts. Since the telco is legally responsible for ensuring employees are protected from harassment in the workplace, it is imperative that managers and front-line supervisors are trained to understand their responsibility and its consequences.
This program, conducted by Jonathan W. Yarbrough, managing partner, Constangy, Brooks & Smith, will assist employers in identifying behavior that may be considered harassing, creating an effective harassment prevention policy, navigating the potential legal liabilities for employers, and addressing a situation or complaint of harassment in the workplace.
Cost:
$225 members
$275 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| |
| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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| Sales at the Telco: A Customer Service Tool |
All telco employees should understand key information about the products and services offered to subscribers. An understanding of regulated and nonregulated revenues and the importance of the sales process is fundamental to the telco's business model. This webcast explains why it is necessary to diversify your product offerings. Topics include the products, how they work, how they are used, what the benefits are to customers and communication techniques that can be used with customers. This valuable 60-minute e-learning presentation is led by Paul McMurray, principal and founding partner of Insight Management, specializing in consulting, research and training.
Cost:
$225 members
$275 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Education |
| educationt@ntca.org |
| 703-351-2096 |
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| Telecom 101 |
Telecom 101 is a two-part webcast that provides an introduction to basic telecom functions and terminology. Specifically designed for those who are new to the industry and anyone who needs a refresher, this entertaining, non-technical seminar takes the mystery out of the telecommunications network. Using non-technical language, presenter Jerry Moran, vice president of NMI Management & Training Services, explains in simple terms the various network components.
This two-part presentation will give you a better understanding of your organization and a stronger grasp of the industry. Using various definitions and resources, you will gain the information you need to become a more effective employee. Learn more about:
Outside plant network diagram
Pair gain systems, remote switches and redundancy
Microwave systems
Interexchange carriers, long-distance carriers and by-pass
Electronic switching
Packet switching
Asynchronous transfer mode (ATM) |
Lightwave systems (fiber optics)
Analog/digital signals
High-speed services: ISDN, xDSL and T-1
Phone over cable TV
The Internet and VoIP
Wireless: cellular, PCS and satellite |
Cost:
$150 members and nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
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| For more information, contact: |
| Wendy Bonsu |
| wbonsu@ntca.org |
| 703-351-2102 |
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| Workforce Planning & Comp.: Building Your Telco's Future |
Attracting and retaining a high-performance work force remains essential to maintaining success in the marketplace, even as we come out of a recessionary environment. Work force planning and compensation describes essential strategies to ensure that your organization has the human resources, organizational alignment and business processes in place to thrive and achieve its strategic objectives. This 60-minute session will demonstrate the critical link between compensation strategies and maintaining a high-performance work force.
Topics include:
- Conducting an analysis of the current environment
- Bridging the gap between the skills you have on staff and the ones you will need in the future
- Aligning employee compensation to strategic objectives
- Steps to implement a successful work force plan at your telco
- Tips on improving the performance of employees and therefore the performance of the entire organization
Cost:
$199 members
$245 nonmembers
Place order
This item is an electronic product. This electronic product has a separate order form from other items in your cart.
If ordering additional products, you will need to return to the eStore after completing your order for this electronic product.
|
| |
| For more information, contact: |
| Jennifer Jushchuk |
| jjushchuk@ntca.org |
| 703-351-2063 |
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