NTCA Webcast

Practical Steps to Creating
Real Culture Change in your Organization

March 9, 2017
2:00 p.m. ET



Changing an organization's culture can be one of the hardest tasks faced by leaders today. While there is a lot of talk among rural telcos about the need for culture change, there remains little focus on the specific steps a company should take to bring about that change effectively. In in a rapidly changing broadband environment, successful organizations must evolve to be more collaborative and innovative. This requires employees to learn new skills, adapt to changes quickly and make better use of technology to create efficiencies. But how do you change the company culture to support and encourage this new environment? This session will present real-world strategies and key takeaways that you can implement in your office on Monday morning.

Preregistration is required for the webcast


Learning Objectives:

  • Creating a vision for your company's culture
  • Educating and engaging your workforce
  • Measuring and monitoring your progress
  • Celebrating your success


  • Chief executive officers and general managers
  • Human resource professionals
  • Managers and supervisors


Jeremy Graves, Principal, Pivot Group

Jeremy Graves is one of four Principals with Pivot Group. He leads Pivot's telecom division and has a particular passion for training teams to create memorable customer experiences. Prior to joining Pivot, Jeremy served as Chief Operating Officer for Valley TeleCom Group and Director of Marketing and Customer Service for North Central Telephone.


Location: Your Telco Online

Fee:  $199 per NTCA member site, $245 per nonmember site


How to Register

Preregistration is required.

Login instructions will be sent once you are registered.


Recertification Credit

Viewing this presentation, either as a live event or archived, counts for one credit toward PHR/SPRH recertification from the HR Certification Institute and one credit toward recertification with the Society of Human Resources Management.

Note: You are responsible for tracking your participation in this event.



This software can be used to record meetings. By participating in this meeting, you agree that your communications may be monitored or recorded at any time during the meeting.


Site License

Registration includes one Internet connection, one telephone connection at one location, one master set of handouts (with permission to make additional copies for the participants at your location) and an unlimited number of participants from your organization in one listening room.


Cancellation Policy

  • No-shows are responsible for the full registration fee.
  • No refunds will be issued.
  • If you are unable to attend on the actual event date, a recording of the event will be provided upon request within one week of the actual event.


Questions: Contact human resources at (703) 351-2055.