Attending this conference earns you one B109 credit toward your NTCA certificate. 
Learn more about NTCA certificate programs.



Sunday, March 15

5:00 p.m.–6:00 p.m. 

Monday, March 16 

7:30 a.m.–8:20 a.m. 

8:20 a.m.–8:30 a.m. 

8:30 a.m.–9:30 a.m. 

Leadershifting from the C-Suite 
Dr. Nick Bontis, Leading Academic Researcher and Professor of Strategic Management at McMaster University, Ontario, Canada 
During this dynamic and engaging world-class opening presentation, you will learn how to: 

  • “Leadershift’ your strategic position by turning chaos into opportunity. 
  • Cope with information bombardment. 
  • Speed up innovation through collaboration. 
  • Harvest your organization’s most important asset. 
  • Achieve industry leading competitiveness and organizational performance. 
  • Determine executive leadership actions you can take tomorrow 

9:30 a.m.–10:30 a.m.  
Telco Market Drivers 
While smaller carriers have an advantage of being lean and nimble, examining the playbooks of larger carriers can reveal where additional competitive opportunities may lie. Learn about the forces and players driving the modern telco market and how to navigate your company to success.  

10:30 a.m.–11:00 a.m. 

11:00 a.m.–Noon 
Ask Me Anything: Telco CEO Edition 
In a rapid fire ask-and-answer format, a panel of your peer executives will provide insights on a host of issues from complex to mundane, giving you the direct answers you need. 

Noon–2:00 p.m. 

2:00 p.m.–3:00 p.m. 
Dashboard 2020: Indicators to Follow Closely 
Everyone has their favorite management metrics, but depending on the unique factors impacting your company, some indicators are more critical than others. Learn how to identify the metrics that matter and successful ways to monitor them. 

3:00 p.m.–3:45 p.m. 
Succession Planning for You and Your Team 
Succession happens. Whether it’s for your position or a senior team role, and whether leadership changes are anticipated or not, the future success of your company is reliant on having strategies in place for both emergency leadership coverage and longer-term leadership transition plans. 

3:45–4:00 p.m.

4:00 p.m.–4:45 p.m. 
Small Network Operator Cyber-Threat Information Sharing
Cyber threat information sharing in a trusted environment enables network operators to leverage the collective knowledge, experience, and capabilities of governmental, other public, and private sources to help protect the network.  Hear from peers who participated in NTCA’s information sharing pilot project about the essential role that cyber threat information sharing can play in protecting critical infrastructure and how NTCA is helping to ensure that you have access to relevant, current actionable threat indicators and responses.

4:45 p.m.–6:00 p.m. 

Broadband and Taste Buds
California is certainly known for its wine, but there’s some beer brewing too. We’ll do our best to try some of the good ones and spend some time networking in the process.  Who knows what you’ll discover?!

Tuesday, March 17 

7:30 a.m.–8:00 a.m. 

8:00 a.m.–10:00 a.m.

A Sales Focus for 2020 
Chuck Bauer, Sales and Business Coach 
Spend your Tuesday @ TEF learning about sales strategies Chuck Bauer, from legendary sales and business development professional. He imparts his wisdom on sales success, compensation strategies and how to identify and nurture sales team members with one goal in mind — making money. 

  • Eight Keys to EXTRAORDINARY Sales Success 
  • The Five-Step “Flex” Compensation Plan 
  • Creating and Finding the “Freak of Nature” Salesperson 

10:00 a.m.–10:15 a.m. 

10:15 a.m.–11:15 a.m.  
A New Look at Sales Culture
Building a corporate culture around sales might sound good, but for many it remains difficult to move from vision to reality. Hear from peer executives about lessons learned in sales as they adopt new methods in the RLEC space.

11:15 a.m.–12:15 p.m. 
Consumer Education Tools That Work 
Your best customers know what’s going on and what you are offering, so a huge part of selling starts with educating the consumer. Learn how others have raised customer awareness in all sorts of creative ways and how it affected the overall sales approach.    

12:15 p.m. 
TEF Adjourn/Wrap up  

12:30 p.m.–5:00 p.m.
Retirement Readiness Seminar
Lunch is included for registered seminar attendees.
Join us for an exclusive educational opportunity—a specialized version of the popular NTCA Retirement Readiness Seminar—designed specifically for executives. Gain a deeper understanding of specific actions you should take now in your personal planning to help achieve your financial goals in retirement. Opportunities to maximize your NTCA retirement and health benefits will be discussed, and estate and tax planning considerations will be addressed by subject matter experts. Attendees also have the opportunity to schedule a personal financial consultation during this session. Why wait? Be prepared for your financial future.

This seminar is included in your TEF registration at no additional cost. For seminar-only attendees, there is a $245 registration fee. Registration for this seminar is required by January 31, so NTCA can create personalized retirement planning materials for attendees. Contact retirementreadiness@ntca.org or call (828) 255-2802 for assistance with registration.


Wednesday, March 18

7:45 a.m.–Noon
Retirement Readiness Seminar
Continental breakfast is included for registered seminar attendees.