Customer Experience Associate

Job Category
Customer Service
Job Description

Pineland is seeking a highly qualified Individual to serve as a member of the Customer Experience Team in the role of a Customer Experience Associate or CEA. The Individual selected to join this team will have a primary role of providing an overall excellent customer experience to Pineland residential and commercial customers in accordance with Pineland 's Mission and Core Values. The individual will converse, engage, and sell Pineland's phone, Internet, TV, computer, and security products and services to walk-in and phone-in customers in a friendly and courteous manner. The Individual will be expected to listen, understand, and interpret a customer's needs and provide the best option for their satisfaction. The Individual will be the first customer contact for support, billing, and services.

 

Qualifications
Minimum of two years proven office and/or retail customer service and sales experience or equivalent. Minimum of high school diploma or equivalent. Post secondary degree preferred. Proven interpersonal, analytical, organizational, customer service, and communication skills. Proficiency with personal computers, software, and general office machines and telephone operation. Must be outgoing, self-motivated, with the ability to initiate conversation with customers and pro-actively discover best-fit solutions.
Demonstrated ability to learn product and service offerings.

Job Location (City, State)
Metter, GA
Company Name
Pineland Telephone Cooperative, Inc.
Company Email Address
info@pinelandtelco.com
Company Phone Number
Contact Name
Amy Harrelson