Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims,
and reports customer troubles.
• Responsible for improving customer retention through programs and service provided to the customer.
• Utilizes computer based systems to initiate and complete service orders and handle customer requests,
process sales and upgrades and for processing payments for services.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs for telecom services.
• Administer system functions on all opening, closing, and balancing procedures according to finance
• May be responsible for credit/inbound and outbound collections, activations, customer service, revenue,
fraud, residential and business support inquiries, and other duties as required.
Please submit a resume and cover letter to apply for this position.
Jerry Melick, General Manager
413 N Calhoun St
West Liberty, IA 52776