Field Service Technician

Job Category
Network Operations
Job Description

The Field Service Technician-Network installs, troubleshoots, repairs, and maintains telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). This position performs work associated with splicing and maintaining outside plant facilities and equipment. This position installs, splices, repairs, and maintains aerial, buried, and/or underground fiber optic and copper cable. The FST-Network has knowledge of commonly used concepts, practices, and procedures within the field of telecommunications.

The FST-Network has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

The FST-Network may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

*TDS Telecom may hire a FST-Network Specialist, or Sr. FST-Network Specialist based on candidate qualifications and business needs. 
Essential Job Functions

Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.

Provides troubleshooting support techniques and corrections. Responds to 'trouble' dispatches.

Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service. Proactively educates and sells TDS products and services to customers.

Performs project management of the installation of systems and performs related functions as requested by supervisor.

Required Qualifications:
(Minimum for a FST-Network)
Associate degree (or higher) with 2+ years basic technical telecommunications experience -OR- 4+ years technical experience with telecommunications products and/or services -OR- current or prior military service with honorable discharge.
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
Must have and maintain a valid driver’s license.  Commercial Driver’s License (CDL) may be required.

(FST-Network Specialist)
Associates degree (or higher) with 2+ years basic technical telecommunications
experience -OR- 4+ years technical experience with telecommunications products and/or services.
2 years of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
Must have and maintain a valid driver’s license. Commercial Driver’s License (CDL) may be required. 

(Sr. FST-Network Specialist)
Associate degree (or higher) -OR- 2 years professional work experience.
4+ years basic technical telecommunications experience.
2+ years of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
Must have and maintain a valid driver’s license.  Commercial Driver’s License (CDL) may be required.

Job Location (City, State)
Pequot Lakes, MN
Company Name
TDS Telecom
Company Email Address
wendi.reuter@tdstelecom.com
Company Phone Number