IT Support Technician- MSP

Job Category
Engineering/Information Technologies
Job Description

GENERAL SUMMARY
This position must have a basic understanding and knowledge of Microsoft Windows system administration and technical support for stand-alone PC hardware and software and local area networks. Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to users on all MSP supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Serve as the first point of contact for local and remote end users seeking technical assistance over the phone or email
• Provides both technical and instructional support
• Installs and maintains PC hardware and software products according to department standards
• Setup end user accounts
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Logs events and problems/resolution in Customer Record
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Maintains, promotes and protects confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
• Excellent written and verbal communication skills and positive professional attitude are required.
• Performs routine duties under minimal direct supervision
• Ability to pay attention to detail to meet deadlines and function under pressure
• Track and log time in an effective manner to help facilitate customer billing and accounting

EDUCATION/EXPERIENCE: An AS/BS degree in Information Technology or related field preferred. A High school diploma or equivalent plus one to two years’ experience in help desk, desktop support, or related experience.

Email: Resume, Cover Letter

or mail to:
Human Resources
POB 127
Forsyth, MT 59327

Job Location (City, State)
Forsyth, MT
Company Name
RANGE TELEPHONE
Company Email Address
hr@rangetel.coop
Company Phone Number
Contact Name
Michael McGregor