Identifies and secures sales and partnership opportunities through frequent top-level communication with established and potential major accounts customers. Builds intimate understanding of each customer’s business climate, including regulatory and competitive environments, understands customer’s internal sales processes and matches customer needs with HTC services. Performs necessary on-site coordination and follow-up to ensure a long term partnership while providing high customer satisfaction. Makes sure that work is performed in compliance with approved tariffs and policies. Serves as a communication link between key customers and internal teams. Implements detailed tracking of competitive information. Responsible for contributing budgeted revenue, expense management and the achievement sales goals by LOB through upgrades and sales to existing major accounts and establishment of new accounts. Assists in evaluation, business modeling, pricing and selection of services and equipment for network services. Thinks creatively about customer’s business objectives. Responsible for maintaining accurate documentation and records and recording all communications and sales in CRM for Major Accounts, including sales agreements, maintenance and term service agreements, etc. Actively engaged in business community through organizations such as Chambers of Commerce, civic organizations, economic development organizations and customer-specific events. Must be continuously up to date on technical and industry trends. Community involvement and flexible hours required. Monitors and researches new products that may be offered by the cooperative. Enhances HTC’s visibility in traditional and nontraditional markets. Develops an understanding of all HTC departments and services. High need to exercise judgment, initiative and ingenuity in handling day to day activities. Plans to execute diversified responsibilities. Assists in other areas of the Customer Operations Department as needed. Performs other duties as assigned in order to meet the overall objectives of the department.