Network Engineer (IP Services)

Job Category
Network Operations
Job Description

NineStar Connect is an innovative community-minded, communications, energy, water and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana.

General Summary:
Works day-to-day with the core service provider network, including the multiple 10Gb rings, DSLAM equipment, video head-end, and special circuits. Assists with the responsibility of researching and testing of new technologies with regard to NineStar’s infrastructure. Main point of contact for escalation of active fiber customers and design planning for potential customers. Responsible for all duties of IP Services including installing, configuring, and supporting our multiple 10Gb rings, DSLAM equipment, video head-end, and special circuits. Work with Support Techs to provide Tier III support to customers. Provide training and support to NineStar employees.

Essential Job Functions:
1. Installs and maintains LAN/WAN hardware, software and networks involved in voice, data and video communications for internal and external customers.
2. Provides Tier III support for ISP customers.
3. Upgrades and maintains external ISP network (Servers, switches, databases, etc.)
4. Provide training and support for NineStar employees.
5. * Performs other duties as needed.
*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

Knowledge of:
o company products, services, policies, and procedures.
o general office practices.
o network protocols and equipment.
o carrier network maintenance and troubleshooting.
o internet services and protocols.
o network and specific Cisco protocols and technologies (Trunks, Dot1q, STP, PIM, MPLS)
o Cisco IOS, IOS-XE, and IOS-XR
o Linux kernel and able to install, configure, and troubleshoot the following Linux programs (Ex: Postfix, Apache, MySQL/MariaDB, DHCP, DNS, TACACS, etc.) with little to no assistance.
o advanced troubleshooting and diagnostic tasks.
o security protocols and practices
o DSLAM providers and services.
o IP & IPTV protocols and services

Skill in:
o installing and troubleshooting special circuits
o creating and implementing complex network designs and upgrades
o oral and written communication.
o problem solving.
o providing telephone “help desk” support.
o completing multiple tasks at once.

Ability to:
o communicate with coworkers, customers and vendors in a professional manner.
o work independently and make decisions.
o pay close attention to detail.
o work as a team player.
o excel in stressful situations
o research and test new networking solutions

Education and Experience:
Bachelor’s Degree in Computer Science or related field plus a minimum of 3-5 years of related experience and Cisco Certified Network Associate (CCNA), or Associate’s Degree in Computer Science or related field plus 5-7 years of related experience and CCNA. Previous experience as a Network Administrator preferred.

All interested candidates should submit resumes to and complete an online application at: by February 26, 2018.

Job Location (City, State)
Greenfield, IN
Company Name
NineStar Connect
Company Email Address
Contact Name
Danielle Daugherty