NOC Technician 1

Job Category
Network Operations
Job Description

Aureon, the Workviva Large Technology Company of the Year, is hiring! Recently honored with the highest award offered to a technology company, Aureon has immediate career opportunities for the best talent who are looking for their next position with a growing company.

Aureon is a leading business solutions provider who connects possibilities to productivity by providing unique and scalable business and technology services for organizations – small and large. Headquartered in the heart of the Midwest, Aureon offers a comprehensive suite of support services, with a focus on business solutions, technology and consulting services. This creates many unique career and growth opportunities for our employees!

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• First point of contact for member companies in the resolution of technical problems. The NCC Technicians work directly with Carriers, LEC, Hi-Cap, Enterprise customers.
• Assist member companies to resolve fiber optic circuit, telephone and IP networking equipment problems through monitoring and clearing of alarms from fault management systems while documenting work in trouble ticket applications
• Monitor, troubleshoot and resolve alarms in all network elements
• Dispatch trouble tickets to internal departments and external companies to correct service interruptions
• Interface with LEC’s, Hi-Cap customers, Enterprise customers and other carriers
• Interface with Aureon departments to assist in the turn up of new services and resolve service problems
• Perform daily scheduled maintenance procedures on various pieces of equipment
• Independently work 7 x 24 shift rotation including 12-hour weekend shifts
• On-Call duties as needed for large network outages
• Overtime regularly required

EDUCATION, TRAINING, AND EXPERIENCE:
Required
Highschool Diploma
Two years of telephony experience in fiber optics or IP Networking; or combination of equivalent education and experience
Knowledge of wired or wireless telecommunications network architecture

Preferred
• Two or four-year college degree in the electronic communications field
• Northern Telecom DMS10/100/200/500 or similar TDM switch experience
• Knowledge of TCP/IP, PPP, Frame Relay, T1, routers, CSU/DSUs, Ethernet, cabling terminal servers and dial-up network technologies
• Knowledge of CATV, IPTV, VOIP or other advanced telecommunications applications

REQUIRED SKILLS:
• Maintain effective relationships with customers and employees
• Excellent written and oral communication skills.
• Ability to perform a variety of tasks, often changing assignments on short notice
• Must be able to work independently
• Ability to make sound decisions using the information at hand
• Strong trouble resolution and problem-solving skills
• Flexible in meeting departmental 7x 24 work schedules

TOOLS, EQUIPMENT, AND SOFTWARE:
• Demonstrated knowledge of Microsoft Windows and Microsoft Office
• Knowledge of Unix and other Operating Systems and equipment command languages
• Database structure and administration
• Hand tools and electronic test equipment

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Primarily indoor work in an office environment requiring long periods of sitting
• Frequent utilization of manual dexterity and visualizing of a computer screen
• Occasional bending, carrying, squatting, and lifting up to 75 pounds independently
• Must be able to climb ladder and stairs
• 7x24 shift rotations

Job Location (City, State)
West Des Moines, IA
Company Name
Aureon
Company Email Address
Julie.laxton@aureon.com
Company Phone Number
Contact Name
Julie Laxton