Small Market Business Account Manager

Job Category
Job Description

IFN's Small Market Business Account Managers are responsible for achieving MRC sales targets, providing account management of named retention customers and adding new accounts within assigned areas of responsibility (Enterprise and Industry) by effectively selling IFN’s product catalog.

Essential Duties & Responsibilities:

Personally contacts and secures new business accounts
Establishes, develops and maintains business relationships with current customers, agents, and prospects including managing the on boarding paperwork and processes needed to ensure the customer can purchase IFN products
Coordinates the “Sales” effort with Technical Consultants, Sales Management, Accounting, and the IFN Operations team to ensure customer opportunities and potential issues are worked to a successful outcome
Demonstrates product knowledge and services to existing/potential customers and assists them in selecting those best suited for their needs
Creates and manages an Account Coverage Plan for prospects and existing customers to ensure achieving monthly, quarterly and annual MRC sales targets
Researches sources for developing prospective customers and for information to determine their potential
Uses Customer Relationship Management (Salesforce) and documents account activities including face to face meetings, emails, phone calls, and any important account information to ensure Sales team has access to account and contact information
Keeps an up-to-date Opportunity forecast for monthly, quarterly, and annual sales opportunities
Develops clear and effective written proposals/RFPs/quotations for current and prospective customers
Participates in trade shows and conventions as scheduled
Supplies management with reports on customer needs, problems, interests, competitive activities, and potential
Other duties as assigned by the VP of Sales & Marketing
Required Knowledge

Experience in telecommunications industry desired
2 years successful business-to-business sales experience with quotas
1 year of successful telecommunications (telephony, data, wireless, and video) sales experience
Knowledge of local telecom market, local contacts
Valid driver’s license, good driving record, reliable transportation
Excellent skill in adaptability, applied learning, assignment management, building relationships, written communication, expanding and advancing opportunities, formal presentation skills, functional competence, high impact communication, continuous learning, PC skills, reasoning, and sustained customer satisfaction, in order to work effectively with teams throughout organization
Proficiency with MS Outlook, Word, Excel, PowerPoint
Ability to work autonomously on multiple projects and associated deliverables
Required Skills

Ability to interface with Customers, Vendors, Operational personnel, and Project Managers
Effective presentation, analytical, communications and customer relationship skills
Time management skills are a critical requirement

Job Location (City, State)
Indianapolis, IN
Company Email Address