The Technology Service Associate provides technical assistance and support to our residential and business customers. The Technology Service Associate works with customers to recommend, sell, install, setup, test, and repair customer owned networks and devices that make use of the telecommunications network. The Technology Service Associate has appreciation for technology and helping people, and can effectively communicate the purpose and operations of technology to a novice. The Technology Service Associate facilitates the complete solution of product sales, upgrades, installations and service at the customer’s location and at the office.
The Technology Service Associate will serve as the liaison between the customer and the telecommunications network technical staff. The Technology Service Associate must work efficiently and must effectively manage their work schedule coordination with dispatch.
Education and Education
The successful candidate will have excellent verbal and written communication skills. Strong problem-solving skills and the ability to develop and maintain a positive and professional business relationship with internal and external customers is vital. The candidate should have formal instruction and job-related experience with various consumer technologies including but not exclusively computers, phone and conference systems, and computer networks. Experience and familiarity with telecommunication access solutions, DSL and fiber access technologies, and wireless access systems is highly desirable.
Preference will be given to candidates with technical certifications including A+, Network+ and MCP. Bachelor of Science degree is desirable.
See job posting at: https://www.hctc.net/careers/
This institution is an equal opportunity provider and employer.