Telecom Operations Center Technician

Job Category
Network Operations
Job Description

The ideal candidate will be technically savvy, have excellent customer service and telephone skills and strong analytical and troubleshooting ability. The job entails utilizing customer requirements to design and propose new hosted voice services and working with technicians and customer to resolve troubles.
Primary Responsibilities:
• Utilize customer requirements to design and propose new hosted voice services.
• Complete provisioning as defined by service order requirements.
• Work with service technicians to complete new installations or resolve troubles.
• Work with customers to resolve network or voice related issues.
• Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of client.
• Provide prompt and accurate services with regards to status of incident or change requests to our customers.
Essential Requirements:
• Occasional after hours work for window maintenance.
• Any of the following certifications are desired: CCNA, CompTIA Network+, SSCA
• Knowledge of networking technologies and components such as switches, routers and firewalls.
• Knowledge of customer device networking (LAN, WAN, Wi-Fi)
• Knowledge of VoIP technologies (SIP routing, router configurations, QoS relationships between packet health and voice quality, etc.)
• Ability to read PCAPs utilizing Wireshark.
• Instruct and update Service Technicians on new services and features.
• Travel to annual training and Vendor conventions as needed.
• Prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines.
• Participate in the On Call rotation.

Job Location (City, State)
Alpine, Texas
Additional Comments
BBT is committed to attracting talented and motivated individuals that possess the desire to help and serve co-workers and customers alike. Come and be a part of a dynamic culture and team that rewards success with competitive pay and comprehensive benefits. There is a $1,000 signing bonus for new hires (terms and conditions apply).
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