Call Completion

More information about NTCA's advocacy issues can be found in the Federal Filings and Press Releases.



In an effort to educate consumers, NTCA released several educational pieces regarding the ongoing call completion epidemic that are available for association members to share with their customers. The below a video and an infographic explain the issue. Share the video and infographic in your customer newsletter, post the resources on your website Facebook, Twitter and LinkedIn.

Viewa large version of the image.


Latest News

What to Do if You’re Having Trouble With Your Phone Service

FCC consumer information page on call completion

FCC form for consumer complaint regarding call completion issues

Carrier complaints regarding call completion issues can be sent to

Sample Call Completion Carrier Complaint

ATIS NGIIF Contact Directories
Members only, please log in to access


NTCA Tells FCC to Retain Call Completion Requirements
Washington Report, August 31, 2017

NTCA Applauds Telecom Legislation Passage
Washington Report, August 10, 2017

NTCA Cautions Against Call-Completion Record-Keeping Rollback
Washington Report, August 3, 2017

FCC Seeks Review of Rural Call Completion Issue
Washington Report, July 13, 2017

FCC Examines Rural Call Completion Issues
Washington Report, June 29, 2017

NTCA Urges Continued Vigilance on Rural Call Completion
Washington Report, March 16, 2017