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Call Completion 

More information about NTCA's advocacy issues can be found in the
Federal Filings and Press Releases.


In an effort to educate consumers, NTCA released several educational pieces regarding the ongoing call completion epidemic that are available for association members to share with their customers. The below a video and an infographic explain the issue. 
Share the video and infographic in your customer newsletter, post the resources on your website Facebook, Twitter and LinkedIn. 

View a large version of the image.


Latest News

What to Do if You’re Having Trouble With Your Phone Service 

FCC consumer information page on call completion

FCC form for consumer complaint regarding call completion issues 

Carrier complaints regarding call completion issues can be sent to

Sample Call Completion Carrier Complaint

ATIS NGIIF Contact Directories
Members only, please log in to access 


House Passes Standalone Call Completion Bill
Washington Report, November 17,2016

House Passes Legislative Package Addressing Rural Call Completion and Small Operator Broadand Obligations
Washington Report, September 29, 2016

NTCA Opposes Comcast Request for Call Completion Reporting Waiver
Washington Report, September 29, 2016

House Committee Clears Rural Call Completion Bill
Washington Report, September 22, 2016

NTCA Member Company and Customer Both Testify At Rural Call Completion Hearing
Washington Report, September 8, 2016

House Committee Conducts FCC Oversight Hearing
Washington Report, July 14, 2016

NTCA Grassroots Advocacy Fly-In Focuses on Call Completion
Washington Report, July 14, 2016