In an effort to educate consumers, NTCA released several educational pieces regarding the ongoing call completion epidemic that are available for association members to share with their customers. The below a video and an infographic explain the issue. Share the video and infographic in your customer newsletter, post the resources on your website Facebook, Twitter and LinkedIn.
Carrier complaints regarding call completion issues can be sent to firstname.lastname@example.org.
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NTCA Survey Shows Rural Call Completion Problems Persist
Washington Report, June 9, 2016
inContact to Pay $100,000 to Resolve Rural Call Completion Investigation
Washington Report, May 12, 2016