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Call Completion

More information about NTCA's advocacy issues can be found in the Federal Filings and Press Releases.


In an effort to educate consumers, NTCA released several educational pieces regarding the ongoing call completion epidemic that are available for association members to share with their customers. The below a video and an infographic explain the issue. 
Share the video and infographic in your customer newsletter, post the resources on your website Facebook, Twitter and LinkedIn. 

View a large version of the image.


Latest News

What to Do if You’re Having Trouble With Your Phone Service 

FCC consumer information page on call completion

FCC form for consumer complaint regarding call completion issues 

Carrier complaints regarding call completion issues can be sent to

Sample Call Completion Carrier Complaint

ATIS NGIIF Contact Directories
Members only, please log in to access 

NTCA Survey Shows Rural Call Completion Problems Persist
Washington Report, June 9, 2016

inContact to Pay $100,000 to Resolve Rural Call Completion Investigation
Washington Report, May 12, 2016