Our experienced benefits professionals assist member representatives and plan participants with questions about the NTCA benefits program.
Hours Monday – Friday, 9 a.m. – 8 p.m. ET
Phone (828) 281-9000
Option 1 Group Health Program (GHP)
Option 2 R&S Program
Option 3 Savings Plan
Option 4 Benefits Enrollment
Fax (828) 255-9625
Group Health Program (GHP)
Case Management (CM) services are available to GHP medical plan participants and their dependents through UnitedHealthcare (UHC). The UHC CM Program assists high-risk patients – individuals more likely to need hospitalization because of diverse combinations of health, social and functional problems – to reduce and manage risk factors.
Participants in GHP long-term or short-term disability coverage are provided additional assistance with disability applications, understanding the claims process and getting information about disability payments.
Phone (828) 255-4971
Fax (828) 255-2861
Disease management services are available to GHP medical plan participants and dependents through our service partner Sharecare/Optimum Health (formerly known as Healthways). These services are designed to improve the health of persons with specific chronic conditions and to reduce overall health care service use and costs associated with avoidable complications. Diseases currently being managed include asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), diabetes and heart failure. Each program participant has a one-on-one relationship with a Registered Nurse with advanced training in behavioral intervention.
Phone (877) 393-0448
Express Scripts provides pharmacy benefits management services and administers the GHP Employer Group Waiver prescription drug plan through Medicare Part D. Information about new prescriptions, refills, ID cards and formularies is provided to GHP participants by Express Scripts.
Phone GHP Rx Plan (800) 849-9410
GHP Medicare Rx Plan (877) 703-7338
GHP Wellness Connections
This wellness plan is available to NTCA members that offer GHP medical coverage. Member employees and their spouses enrolled in a GHP medical plan can participate and manage their wellness activities using the wellness connections portal and participate in telephonic coaching to improve overall well-being.
Phone Wellness Coaching (800) 478-1057
Hearing Care Networks
GHP uses two national hearing care networks through our partnership with UnitedHealthcare.
EPIC Hearing Healthcare
GHP medical participants have access to EPIC’s participating physicians and audiologists and can receive discounts on hearing aids
purchased through EPIC.
Phone (866) 956-5400
GHP medical participants can submit a hearing test performed by a licensed provider in the last 12 months so hi HealthInnovations
can order recommended hearing hardware.
Phone (855) 523-9355
Medical and Dental Claims Inquiry
GHP participants can check claims status and benefit limits, verify coverage and take charge of your health information.
Phone (828) 281-9000 Option 1
Fax (828) 255-9625
GHP offers health management services through OptumHealth, UnitedHealthcare’s clinical services division. Care counselors are available 24 hours per day, seven days a week to help GHP participants and dependents with health-related questions.
Phone (855) 688-9773
Optimum Health (Well-Being Services)
This program is available through GHP’s service partner Sharecare and provides resources to prevent high-cost health developments such as hospital readmissions. GHP medical plan participants can use this confidential, voluntary service at no cost.
Phone (877) 393-0448
Health utilization management services are provided to GHP by UnitedHealthcare’s clinical services division OptumHealth. Health care providers initiate the precertification review for GHP medical plan participants.
Phone (800) 708-8940
Provider Network Search
GHP uses UnitedHealthcare national networks. These expansive networks include providers across America, and using in-network hospitals and physicians saves GHP and participants money because these providers agree to charge lower rates. Finding in-network providers is a click or phone call away.
Phone (800) 860-5203
Starting January 1, 2019, Teladoc will give GHP medical plan participants 24/7/365 access to U.S. board-certified doctors through convenience of phone, video or mobile app visits. It's an affordable alternative option for non-urgent healthcare needs.
Phone (800) 835-2362
UnitedHealthcare Substance Use Treatment Helpline
This program is available at no cost to GHP medical plan participants. The helpline is an anonymous channel that provides a direct 24/7 link to licensed care advocates to listen and provide information and decision support.
Phone (855) 780-5955
Vision Service Plan (VSP)
Participants and dependents enrolled in GHP vision coverage can contact VSP to learn more about the name and location of authorized providers.
Phone (800) 877-7195
Savings Plan Account Inquiry
Fidelity Investments, the recordkeeping partner for the NTCA Savings Plan, provides online resources and dedicated retirement specialists to assist participants with information on account balances, distributions, investment options and transactions.
Hours Monday – Friday, 8 a.m. – midnight ET
Phone Account Assistance (888) 682-2352
One-On-One Financial Guidance (800) 642-7131