Our experienced benefits professionals assist member representatives and plan participants with questions about the NTCA benefits program.
Hours Monday – Friday, 9 a.m. – 8 p.m. ET
Phone (828) 281-9000
Option 1 Group Health Program (GHP)
Option 2 R&S Program
Option 3 Savings Plan
Option 4 Benefits Enrollment
Fax (828) 255-9625
Group Health Program (GHP)
Participants in GHP long-term or short-term disability coverage are provided additional assistance with disability applications, understanding the claims process and getting information about disability payments.
Phone (828) 255-4971
Fax (828) 255-2861
Express Scripts provides pharmacy benefits management services and administers the GHP Employer Group Waiver prescription drug plan through Medicare Part D. Information about new prescriptions, refills, ID cards and formularies is provided to GHP participants by Express Scripts.
Phone GHP Rx Plan (800) 849-9410
GHP Medicare Rx Plan (877) 703-7338
GHP Wellness Connections
This wellness plan is available to NTCA members that offer GHP medical coverage. Member employees and their spouses enrolled in a GHP medical plan can participate and manage their wellness activities using the wellness connections portal and participate in telephonic coaching to improve overall well-being.
Phone Wellness Coaching (800) 478-1057
Medical and Dental Claims Inquiry
GHP participants can check claims status and benefit limits, verify coverage and take charge of your health information.
Phone (828) 281-9000 Option 1
Fax (828) 255-9625
GHP offers health management services through OptumHealth, UnitedHealthcare’s clinical services division. Care counselors are available 24 hours per day, seven days a week to help GHP participants and dependents with health-related questions.
Phone (855) 688-9773
Optimum Health (Well-Being Services)
This program is available through GHP’s service partner Healthways and provides resources to prevent high-cost health developments such as hospital readmissions. GHP medical plan participants can use this confidential, voluntary service at no cost.
Phone (877) 393-0448
Provider Network Search
GHP uses UnitedHealthcare national networks. These expansive networks include providers across America, and using in-network hospitals and physicians saves GHP and participants money because these providers agree to charge lower rates. Finding in-network providers is a click or phone call away.
Phone (800) 860-5203
Health utilization management services are provided to GHP by UnitedHealthcare’s clinical services division OptumHealth. Health care providers initiate the precertification review for GHP medical plan participants.
Phone (800) 708-8940
Vision Service Plan (VSP)
Participants and dependents enrolled in GHP vision coverage can contact VSP to learn more about the name and location of authorized providers.
Phone (800) 877-7195
Savings Plan Account Inquiry
Fidelity Investments, the recordkeeping partner for the NTCA Savings Plan, provides online resources and dedicated retirement specialists to assist participants with information on account balances, distributions, investment options and transactions.
Hours Monday – Friday, 8 a.m. – midnight ET
Phone Account Assistance (888) 682-2352
One-On-One Financial Guidance (800) 642-7131