Contact Benefits

Our experienced benefits professionals assist member representatives and plan participants with questions about the NTCA benefits program. 

 

Hours        Monday – Friday, 9 a.m. – 7 p.m. ET
Phone        (828) 281-9000          
                           Option 1  Group Health Program (GHP)    
                           Option 2  R&S Program    
                           Option 3  Savings Plan
                           Option 4  Benefits Enrollment
Fax             (828) 255-9625 
Email        [email protected]

Group Health Program (GHP)

Case Management

Case Management (CM) services are available to GHP medical plan participants and their dependents through UnitedHealthcare (UHC). The UHC CM Program assists high-risk patients – individuals more likely to need hospitalization because of diverse combinations of health, social and functional problems –  to reduce and manage risk factors. 

 

Disability Claims

Participants in GHP long-term or short-term disability coverage are provided additional assistance with disability applications, understanding the claims process and getting information about disability payments.

Phone        (828) 255-4971
Fax             (828) 255-2861
Email          [email protected] 

 

Express Scripts  

Express Scripts provides pharmacy benefits management services and administers the GHP Employer Group Waiver prescription drug plan through Medicare Part D. Information about new prescriptions, refills, ID cards and formularies is provided to GHP participants by Express Scripts.   

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Phone         GHP Rx Plan (800) 849-9410 
                   GHP Medicare Rx Plan (877) 703-7338 

 

FitnessOnDemand (FOD)  

FitnessOnDemand (FOD) provides on-demand virtual fitness content at no additional cost to all eligible participants, spouses, and dependents ages 18 and over enrolled in a GHP medical plan. FOD offers a variety of fitness content in the areas of mind and body, high intensity interval training (HIIT), strength, core, cardio, cycling, dance, low impact, family-friendly and more. To sign up, each interested party must request a registration link from Fitness On Demand using GHP’s Fitness Interest Form, found here. Once eligibility is confirmed, an email invitation will be sent to the individual with their registration link.

 

GHP Wellness Connections  

This wellness plan is available to NTCA members that offer GHP medical coverage. Member employees and their spouses enrolled in a GHP medical plan can participate and manage their wellness activities using the wellness connections portal and participate in telephonic coaching to improve overall well-being.   

LEARN MORE

Phone         Wellness Coaching (800) 478-1057 
Email           [email protected]    

 

Hearing Care 

UnitedHealthcare Hearing - GHP medical plan participants can access UnitedHealthcare Hearing’s participating physicians and audiologists and can receive discounts on hearing aids. Call (855) 523-9355 or visit UnitedHealthcare Hearing to register and locate a network provider near you.

 

Hinge Health

Hinge Health is a virtual  benefit that provides personalized care plans to assist people with their musculoskeletal health.  It’s covered completely by the Group Health Program at no cost to GHP medical plan participants aged 18 and older. This digital musculoskeletal program offers customized exercise therapy and access to a care team  to treat back, joint and muscle pain, all from the comfort of your home. Eligible GHP participants can receive care for recent injuries,  chronic conditions or post-surgery rehabilitation. If you are interested in learning more or to apply, visit www.hinge.health/ntca or call (855) 902-2777.

 

Medical and Dental Claims Inquiry  

GHP participants can check claims status and benefit limits, verify coverage and take charge of your health information.   

LEARN MORE

Phone        (828) 281-9000  Option 1     
Fax              (828) 255-9625

 

myNurseLine

GHP offers health management services through OptumHealth, UnitedHealthcare’s clinical services division. Care counselors are available 24 hours per day, seven days a week to help GHP participants and dependents with health-related questions.

Phone        (855) 688-9773 

 

Precertification

Health utilization management services are provided to GHP by United Clinical Services (UCS) through UnitedHealthcare and eviCore healthcare (eviCore). Health care providers initiate the precertification review for GHP medical plan participants. 

UCS eviCore
Phone (800) 708-8940 Participants may check the status of an authorization by calling (866) 581-5253

                             

Provider Network Search  

GHP uses UnitedHealthcare national networks. These expansive networks include providers across America, and using in-network hospitals and physicians saves GHP and participants money because these providers agree to charge lower rates. Finding in-network providers is a click or phone call away. 

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Phone        (800) 860-5203

If your provider is not already part of the UHC network, the first step is to inform them that they can request to join by submitting a Request for Participation (RFP). Your provider will need to go to the UHC site and navigate to the “Join Our Network” page to complete and submit the form.

 

Real Appeal 

Real Appeal is an online weight loss program proven to help eligible participants and family members ages 18 and older achieve lifelong results at no additional cost as part of their NTCA GHP medical plan benefits. For more details about the program, watch the Real Appeal Launch video or Tim’s and Tara’s Real Appeal success stories. 

 

Teladoc® 

Teladoc  gives GHP medical plan participants 24/7/365 access to U.S. board-certified doctors through convenience of phone, video or mobile app visits. It's an affordable alternative option for non-urgent healthcare needs.

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Phone        (800) 835-2362

 

UnitedHealthcare Substance Use Treatment Helpline

This program is available at no cost to GHP medical plan participants. The helpline is an anonymous channel that provides a direct 24/7 link to licensed care advocates to listen and provide information and decision support.
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Phone        (855) 780-5955

 

Vision Service Plan (VSP)  

Participants and dependents enrolled in GHP vision coverage can contact VSP to learn more about the name and location of authorized providers. 

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Phone        (800) 877-7195


Savings Plan

Savings Plan Account Inquiry  

Fidelity Investments, the recordkeeping partner for the NTCA Savings Plan, provides online resources and dedicated retirement specialists to assist participants with information on account balances, distributions, investment options and transactions.   

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Hours        Monday – Friday, 8 a.m. – midnight ET 
Phone        Account Assistance (888) 682-2352 
                      One-On-One Financial Guidance (800) 642-7131