Contact Benefits

Our experienced benefits professionals assist member representatives and plan participants with questions about the NTCA benefits program. 

 

Hours        Monday – Friday, 9 a.m. – 8 p.m. ET
Phone        (828) 281-9000          
                           Option 1  Group Health Program (GHP)    
                           Option 2  R&S Program    
                           Option 3  Savings Plan
                           Option 4  Benefits Enrollment
Fax             (828) 255-9625 
Email        benefitsresource@ntca.org

NTCA Business Resource Unit Group Photo 2018

Group Health Program (GHP)

Case Management

Case Management (CM) services are available to GHP medical plan participants and their dependents through UnitedHealthcare (UHC). The UHC CM Program assists high-risk patients – individuals more likely to need hospitalization because of diverse combinations of health, social and functional problems –  to reduce and manage risk factors. 

 

Disability Claims

Participants in GHP long-term or short-term disability coverage are provided additional assistance with disability applications, understanding the claims process and getting information about disability payments.

Phone        (828) 255-4971
Fax              (828) 255-2861
Email          ghp-disability@ntca.org 

 

Disease Management

Disease management services are available to GHP medical plan participants and dependents through our service partner Sharecare/Optimum Health (formerly known as Healthways). These services are designed to improve the health of persons with specific chronic conditions and to reduce overall health care service use and costs associated with avoidable complications. Diseases currently being managed include asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), diabetes and heart failure. Each program participant has a one-on-one relationship with a Registered Nurse with advanced training in behavioral intervention. 

Phone        (877) 393-0448

 

Express Scripts  

Express Scripts provides pharmacy benefits management services and administers the GHP Employer Group Waiver prescription drug plan through Medicare Part D. Information about new prescriptions, refills, ID cards and formularies is provided to GHP participants by Express Scripts.   

LEARN MORE

Phone        GHP Rx Plan (800) 849-9410 
                      GHP Medicare Rx Plan (877) 703-7338 

 

GHP Wellness Connections  

This wellness plan is available to NTCA members that offer GHP medical coverage. Member employees and their spouses enrolled in a GHP medical plan can participate and manage their wellness activities using the wellness connections portal and participate in telephonic coaching to improve overall well-being.   

LEARN MORE

Phone         Wellness Coaching (800) 478-1057 
Email           wellnessconnections@ntca.org    

 

Hearing Care Networks 

GHP uses two national hearing care networks through our partnership with UnitedHealthcare.
 

    EPIC Hearing Healthcare

     GHP medical participants have access to EPIC’s participating physicians and audiologists and can receive discounts on hearing aids
     purchased through EPIC.

     LEARN MORE

     Phone        (866) 956-5400


    hi HealthInnovations

     GHP medical participants can submit a hearing test performed by a licensed provider in the last 12 months so hi HealthInnovations
     can order recommended hearing hardware.

     LEARN MORE

     Phone        (855) 523-9355

 

Medical and Dental Claims Inquiry  

GHP participants can check claims status and benefit limits, verify coverage and take charge of your health information.   

LEARN MORE

Phone        (828) 281-9000  Option 1     
Fax              (828) 255-9625

 

myNurseLine

GHP offers health management services through OptumHealth, UnitedHealthcare’s clinical services division. Care counselors are available 24 hours per day, seven days a week to help GHP participants and dependents with health-related questions.

Phone        (855) 688-9773 

 

Optimum Health (Well-Being Services)  

This program is available through GHP’s service partner Sharecare and provides resources to prevent high-cost health developments such as hospital readmissions. GHP medical plan participants can use this confidential, voluntary service at no cost. 

Phone        (877) 393-0448

 

Precertification

Health utilization management services are provided to GHP by UnitedHealthcare’s clinical services division OptumHealth. Health care providers initiate the precertification review for GHP medical plan participants.

Phone        (800) 708-8940

 

Provider Network Search  

GHP uses UnitedHealthcare national networks. These expansive networks include providers across America, and using in-network hospitals and physicians saves GHP and participants money because these providers agree to charge lower rates.  Finding in-network providers is a click or phone call away.  

LEARN MORE

Phone        (800) 860-5203

 

Teladoc® 

Starting January 1, 2019, Teladoc will give GHP medical plan participants 24/7/365 access to U.S. board-certified doctors through convenience of phone, video or mobile app visits. It's an affordable alternative option for non-urgent healthcare needs.

learn more

Phone        (800) 835-2362

 

UnitedHealthcare Substance Use Treatment Helpline

This program is available at no cost to GHP medical plan participants. The helpline is an anonymous channel that provides a direct 24/7 link to licensed care advocates to listen and provide information and decision support.

Phone        (855) 780-5955

 

Vision Service Plan (VSP)  

Participants and dependents enrolled in GHP vision coverage can contact VSP to learn more about the name and location of authorized providers. 

learn more

Phone        (800) 877-7195


Savings Plan

Savings Plan Account Inquiry  

Fidelity Investments, the recordkeeping partner for the NTCA Savings Plan, provides online resources and dedicated retirement specialists to assist participants with information on account balances, distributions, investment options and transactions.   

LEARN MORE

Hours        Monday – Friday, 8 a.m. – midnight ET 
Phone        Account Assistance (888) 682-2352 
                      One-On-One Financial Guidance (800) 642-7131