Job Description
Position Title: Network Operations Center (NOC) Technician
Department: Network Operations Center
Reports To: Network Operations Center (NOC) Supervisor
FLSA Status: Hourly, Non-Exempt
Job Summary: This position is responsible for day-to-day operations related to business class technical support services.
Essential Job Duties and Responsibilities:
- Alarm monitoring using various software platforms
- Answer all support requests, troubleshoot or escalate as required.
- Troubleshoot various issues including but not limited to:
- Network and transport support services
- Business and residential telecommunication troubleshooting and escalations
- Vision Net video conferencing solutions
- PSAP/911 technical support
- DNS, e-mail, and web hosting services
- Maintain timely response to all customer support request.
- Provide accurate and detailed ticketing notes and e-mails including but not limited to:
- Initial issue
- Escalations and resolutions
- All troubleshooting steps
- Updating team leads, supervisors, and managers on all critical issues including outages
- Promptly and accurately sending out maintenance notifications
- Dispatching to customer sites with or without supervision. Duties may include but are not limited to:
- Troubleshooting customer network, computers, servers, and software.
- Installing/maintaining physical layer
- Management assigned projects/tasks that include but are not limited to:
- Departmental Training
- Documentation Update/Clarification
- Expected mandatory overtime to complete maintenance, development, training, or extended troubleshooting.
- Initiative and drive to complete project assignments
To learn more and apply, https://vision.net/careers/
Job Location (City, State)
Great Falls, MT
Company Name
Vision Net, Inc
Company Website URL