NTCA Pension Point Resource Center
NTCA Pension Point is a new web-based self-service tool that allows Retirement and Security (R&S) Program participants to perform various pension-related tasks. This Resource Center includes handy tools and resources so you can get started with NTCA Pension Point.
What's New
2025 Annual Benefit Statements Available Now in Pension Point
Participants' 2025 Annual Benefit Statements are now available in Pension Point, the online self-service platform for Retirement & Security (R&S) Program participants.
As an enhanced security measure, NTCA delivers Annual Benefit Statements directly to participants' Pension Point accounts, eliminating the need for benefits administrators to distribute them. Participants will need to create a Pension Point account to access and view their statements.
Tools and Resources
Tutorial Videos
Flyers
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Getting Started with NTCA Pension Point |
Life is 24/7 - So are Your Retirement Benefits |
Webinars
- Reviewing Your Annual Benefit Estimate with NTCA Pension Point - Join NTCA’s Senior R&S Specialists Chris Lendrim and Olivia Chang as they review how to access, view and understand your annual benefit statement using the new NTCA Pension Point tool. During this webinar, they also go over the components that make up your annual benefit statement and explain how your benefits are determined.
- A Sneak Peek of NTCA Pension Point - Scott Gardner, Vice President of Pension Services, provides a live demonstration of NTCA Pension Point.
Frequently Asked Questions
- I get an error message when trying to register. What could be the problem?
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If your legal name contains a suffix like Jr or III, please include that in the last name field.
If you are a new employee, your company may have a waiting period that must be satisfied before you are entered into the pension system. Likewise, newly eligible participants may not be entered into the system because their benefits administrator has not provided estimated compensation to NTCA as of your eligibility date.
If you feel you should have access to the system, please contact NTCA after confirming your eligibility with your benefits administrator. - Will I be able to review my annual benefit statement on Pension Point?
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Yes, you will receive your annual benefit statement directly in your Pension Point account. You will be able to access your most recent statement, review key pension-related data on file with NTCA, and prepare benefit estimates.
- Will I still receive my annual benefit statement from my employer?
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No. Statements will be provided through the Pension Point system, but you may contact NTCA to request a copy.
- How many years of annual benefit statements will be available on Pension Point?
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Up to two years of past annual benefit statements will be available on Pension Point.
- Can I still contact R&S to have someone run an illustration of my benefit estimate?
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Yes. If you prefer to have an NTCA R&S Specialist prepare your benefit estimate, you can submit your request using the R&S Program Benefit Estimate Form or by phone at (828) 281-9000. Your benefit will be delivered in 10-15 business days.
- If I separate from my employer, will I still be able to access Pension Point?
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Yes. You will be able to utilize the NTCA Pension Point system as long as you have a benefit payable from the plan.
- How do I change my address in Pension Point?
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The My NTCA Benefits portal for plan participants is our database of record. Please use that benefits portal to make any needed address changes. Changes made there should update your Pension Point account.
- I have a question that is not answered in this FAQ section. Who should I contact?
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First check our general R&S FAQ page on the NTCA website. If you still do not find the answer to your question, contact a Benefits Resource Specialist at [email protected] or (828) 281-9000 (option 2 for R&S). Our hours are Monday – Friday, 9 a.m. – 7 p.m. ET. If you leave a message, we typically get back to you within one business day.