Sponsored By
August 29, 2 p.m. ET
How are you facing the pressure from large overbuilders flooding the market with competitively priced products, threatening your market share? How can local broadband service providers (BSPs) differentiate without sounding like deep-pocketed businesses aiming to lure their subscribers away?
Join your colleagues for a discussion with Blackfoot Communications, which successfully navigated these challenges. Learn how they took control by hyperfocusing on subscriber needs instead of engaging in a price war with the competition.
In this webinar, Blackfoot will join Calix to discuss how BSPs can win by focusing on what truly matters — a differentiated customer experience. You will discover how to:
- Stand out from the competition through exceptional customer service and innovative offerings.
- Revamp your operations to prioritize customer satisfaction.
- Enhance your online presence with improved Google and Facebook reviews.
Presenters
Hillary Cherry, Senior Manager Field Marketing, Calix
Eric Midtlyng, Customer Business Manager, Blackfoot Communications
Cody Mitchell, Technical Assistance Center Supervisor, Blackfoot Communications
Nick Ogden, Associate Data Analyst, Calix
Registration
Registration for this webinar is required. Login information will be emailed upon registration. For NTCA members unable to attend this event, an archive will be available.
Technical Support
We are excited to use Zoom for this webinar. If you have not used Zoom before, we recommend joining the conference at least 10 minutes before the event to ensure you have time to be familiar with the software. A Zoom account is not required to be able to participate.
Before the start of the webinar, check that your computer speakers are turned on, and the volume meets your listening specifications. If you are experiencing technical difficulties, please refer to Zoom's help center where there is a chat feature for their contact support.
Questions
For more information, contact NTCA at (703) 351-2118.