May 11
2 p.m. ET
About the Webinar
You have the data, but do you ever feel like you do not have the time or resources to analyze it and create data-inspired strategies? Wouldn't it be nice if you had an entire team of data analysts to uncover subscriber satisfaction insights with your Net Promoter Score® (NPS®) that you never knew existed?
Join your colleagues to hear how Chad Mix, with broadband service provider Norvado, partnered with Calix business insights services team to better understand their NPS® results. They will share their journey and the analysis performed that uncovered actionable strategies for improvement.
You will learn:
- The importance to measure subscriber loyalty and best practices tips on surveying the subscriber experience.
- How data analytics visualization can uncover hidden relationships between Net Promoter Score® results and your existing business data.
- What actionable insights and data-inspired plans that the business insights data analysts and Norvado team developed to drive improved business results.
Plan to attend to discover new ways to improve your business and achieve your business goals.
Presenters
Chad Mix, Marketing Director, Norvado
Tom Schroer, AVP, Access Systems, Network Engineer and Services Marketing, Calix
Registration for this webinar is required. Login information will be emailed upon registration. For NTCA members unable to attend this event, an archive will be available.
Notice: This webinar is provided for general information purposes only and does not constitute legal or professional advice. No user should act on the basis of any material contained in the webinar without obtaining proper legal or other professional advice specific to their situation. Any opinions expressed are those of the individual contributor(s) and may not reflect the views of NTCA. Unless otherwise stated explicitly, NTCA does not endorse or recommend any product or service described or mentioned. I understand that my information will be shared with any sponsor(s) of the resource, so they can contact me directly about their products or services.
Technical Support
We are excited to use Zoom for this webinar. If you have not used Zoom before, we recommend joining the conference at least 10 minutes before the event to ensure you have time to be familiar with the software. A Zoom account is not required to be able to participate.
Before the start of the webinar, check that your computer speakers are turned on, and the volume meets your listening specifications. If you are experiencing technical difficulties, please refer to Zoom's help center where there is a chat feature for their contact support.
Questions
For more information, contact us at (703) 351-2118.