Why You'll Love Working Here
- A culture that values people over process and relationships over titles
- A flexible, supportive work environment where individuality is celebrated
- Opportunities to learn, grow, and make a real impact
- And yes — we actually do have fun
About Us
At Twin Valley we believe success starts with people — passionate, collaborative, and driven individuals who bring their full selves to work. We're not just building the best broadband and communications company in Kansas, we're building a culture rooted in shared values and a common goal: doing meaningful work while having fun doing it.Twin Valley is a fourth-generation, family-owned business. We have been innovating for more than 80 years to help unlock possibilities supporting families, businesses, and communities for generations.
Job Summary:
The Twin Valley Family of Companies is looking for a purpose-driven, customer-focused Broadband Operations Manager to deliver on the company’s growth strategy as it relates to fiber infrastructure investment and desired level of customer service during installation and repair touchpoints. This role will instill and deliver on a service-oriented approach to customer installations and ongoing customer care. The ideal candidate will be customer experience focused and have extensive fiber construction experience, a comprehensive knowledge of fiber engineering, and possess a sense of urgency to see fiber networks built on time and at optimal cost. You will be responsible for tracking and managing key operating metrics. You will work with our Sales and Marketing department coordinating and communicating plans and progress to champion effective dialogue with the prospective market.
What you bring to the position:
- You are a team first leader who leads by example and knows how to have fun in a professional environment. You embrace change and have the resiliency required to continually improve yourself and the team around you. As part of a values-led organization, not only do you embody and align with our core values, you develop and build teams that do the same, ensuring we have the right people to fuel our growth.
- You can effectively communicate the roles and responsibilities of your team to help set clear expectations, allowing you to continually assess that your team members are in the right seats, are bought-in, and have the passion to consistently win.
- You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
- You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
- You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
Requirements
You will meet the following educational, licensing, certification and work experience requirements:
- BS degree in Telecom Engineering, Construction, or related technical discipline and/or equivalent work experience preferred.
- Seven to ten years technical and management work related experience in the telecommunications industry with emphasis on transmission methods, OSP/ISP, optical networks, project management, and direct customer interface preferred.
- The individual must possess exceptional supervisory skills, both when supervising internal employees and contractor(s) simultaneously.
- The ability and willingness to be open-minded to feedback, input and ideas from other departments and staff members, to arrive at the best solution possible to any given issue, challenge or required change in process.
You will follow TVFC’s Core Values:
- Humor & Fun
- Lead by Example
- Resilience“Team First” Initiative
- Continuous Improvement