Network Operations Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Other duties may be assigned by Chief Operations Officer.

• Oversees central office, remote switching, transport, and network infrastructure op-erations, including installation, acceptance testing, troubleshooting, maintenance, up-grades, trunking systems, subscriber carrier systems, fiber transport systems, IP proto-cols, and daily monitoring to ensure quality and reliability of voice, data, internet, and subscriber services. 
• Designs, implements, maintains, and upgrades network infrastructure, security pro-cedures, disaster recovery plans, and internet-related systems to support current and future service needs while ensuring compliance with industry best practices and evolving technologies. 
• Performs advanced diagnostics, repairs, traffic studies, equipment evaluations, and system conversions/cutovers, while maintaining accurate records, supporting cost stud-ies, and ensuring proper functionality and protection of central office equipment and facilities. 
• Provides technical support and escalation assistance for internal staff and customer issues, while mentoring, training, and cross-training employees to optimize depart-mental performance and adapt to changing communication technologies and operational requirements. 
• Assists the Chief Operations Officer with plant budget development, central office work order inspections, contracted equipment installations, employee relations, policy implementation, contract reviews, and other operational duties as assigned.
• Performs related duties as assigned including non-essential duties.