Sponsored by:
August 20, 2 p.m. ET
While you bask in high customer satisfaction ratings and Net Promoter Scores, your competitors are quietly nipping at your heels. Fiber is fiber. Fast is fast. Local is local. What matters to customers? The moments.
What you will learn:
- What competitors are doing to improve the experience they deliver.
- What strategies you can (must) employ to fight them off.
- Some uncomfortable truths that could hurt your future.
Presenters
Aaryn Slafky, Vice President of Customer Experience, Pivot/NRTC
Registration
Registration for this webinar is required. Login information will be emailed upon registration. For NTCA members unable to attend this event, an archive will be available.
Technical Support
We are excited to use Zoom for this webinar. If you have not used Zoom before, we recommend joining the conference at least 10 minutes before the event to ensure you have time to be familiar with the software. A Zoom account is not required to be able to participate.
Before the start of the webinar, check that your computer speakers are turned on, and the volume meets your listening specifications. If you are experiencing technical difficulties, please refer to Zoom's help center where there is a chat feature for their contact support.
Questions
For more information, contact NTCA at (703) 351-2118.