Sponsored by:
June 30, 2 p.m. ET
As more households gain access to multiple providers, price and speed are no longer sufficient differentiators, so customer experience is a primary driver of retention. Flexible payments help providers stand out and stay ahead, while giving customers more control over how they pay.
More than ever, affordability is top of mind to American households. 88% of income-constrained subscribers are actively demanding flexible payment options.
In this session, Flex explores how offering flexible bill payment options can help NTCA member providers reduce involuntary churn, secure upfront on-time revenue, and deliver a better subscriber experience at zero cost and minimal lift.
You will learn:
- Why affordability-driven churn is becoming a structural challenge for rural ISPs
- How Flex pays providers in full and on time while subscribers split payments – with Flex owning all payment risk
- What rollout looks like for a lean team: no technical integration, no collections burden
- Why flexibility is now a competitive differentiator: 58% of consumers say it would be the primary reason to switch providers
Presenters
Brandon Banky, Director, Strategic Partnerships, Flex
Registration
Registration for this webinar is required. Login information will be emailed upon registration. For NTCA members unable to attend this event, an archive will be available.
Technical Support
We are excited to use Zoom for this webinar. If you have not used Zoom before, we recommend joining the conference at least 10 minutes before the event to ensure you have time to be familiar with the software. A Zoom account is not required to be able to participate.
Before the start of the webinar, check that your computer speakers are turned on, and the volume meets your listening specifications. If you are experiencing technical difficulties, please refer to Zoom's help center where there is a chat feature for their contact support.
Questions
For more information, contact NTCA at (703) 351-2118.