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June 11, 2 p.m. ET
As we celebrate the revolution against tyranny 250 years ago, today’s rural broadband providers are leading their own fight — this time against outdated, inefficient, and impersonal customer service models. In this interactive panel, hear directly from rural broadband leaders and discover how they have declared independence from high call volumes, fragmented communication, and customer frustration — all while building stronger relationships, improving loyalty, and creating experiences that reflect the needs of the modern subscriber.
From digital-first engagement to proactive communications and automated workflows, this session is your call to arms. Come ready to take home actionable ideas to launch your own CX revolution, so your provider is easy to do business with and hard to compete with.
Presenters
Kevin Mitchell, GoCare
Elizabeth Brown, Marketing Manager, PTCI
Registration
Registration for this webinar is required. Login information will be emailed upon registration. For NTCA members unable to attend this event, an archive will be available.
Technical Support
We are excited to use Zoom for this webinar. If you have not used Zoom before, we recommend joining the conference at least 10 minutes before the event to ensure you have time to be familiar with the software. A Zoom account is not required to be able to participate.
Before the start of the webinar, check that your computer speakers are turned on, and the volume meets your listening specifications. If you are experiencing technical difficulties, please refer to Zoom's help center where there is a chat feature for their contact support.
Questions
For more information, contact NTCA at (703) 351-2118.