Sponsored by:
May 29, 2 p.m. ET
Broadband outages are inevitable — but customer frustration does not have to be. Join your peers for an insightful webinar where we dive into best practices for managing service disruptions and dramatically reducing inbound call volume. Learn directly from a leading broadband provider of real-world experiences, lessons learned and the tangible impact of implementing proactive outage communication strategies.
You will walk away with:
- A framework for proactive vs. reactive outage management.
- Proven methods to keep customers informed during service disruptions.
- Insights into cross-functional collaboration for faster resolution.
- Real metrics showing reduced call center volume and improved satisfaction.
Whether you are dealing with frequent outages or preparing your team for the next inevitable incident, this session will equip you with actionable strategies to stay ahead of the storm — and your customers’ expectations. Take advantage of this chance to hear what is working in the field.
Presenters
Brandon Johnson, Vice President, GOCare
Rick Perkins, Chief Technology Officer, GOCare
Jason Smith, Chief Operations Officer, ETC
Registration
Registration for this webinar is required. Login information will be emailed upon registration. For NTCA members unable to attend this event, an archive will be available.
Technical Support
We are excited to use Zoom for this webinar. If you have not used Zoom before, we recommend joining the conference at least 10 minutes before the event to ensure you have time to be familiar with the software. A Zoom account is not required to be able to participate.
Before the start of the webinar, check that your computer speakers are turned on, and the volume meets your listening specifications. If you are experiencing technical difficulties, please refer to Zoom's help center where there is a chat feature for their contact support.
Questions
For more information, contact NTCA at (703) 351-2118.