Advocacy Issue

Consumer Protection & Network Reliability

The online ecosystem is ever evolving, and Americans today rely on communications networks more than ever for fundamental daily tasks like civic engagement, commerce, health care, and education.  As community-based providers, NTCA members have a clear incentive to make sure that their customers (who are also their neighbors) are protected from harm in using communications services.

Why It Matters

NTCA members have an incentive to protect their networks and to deploy them in a manner that will keep them up and running in the face of both natural and human threats.  It is important that rules and regulations intended to protect consumers are tailored to address risks without unreasonably burdening service providers or creating regulatory uncertainty. NTCA advocates for clear rules that protect consumers and communications networks while also giving providers reasonable flexibility to best address the specific and unique risks in their operations.   

Featured Filing

Statement on FCC Chairman Ajit Pai’s Proposal to Address Persistent Robocalling Concerns

“NTCA’s hometown operators have close connections to the communities they serve, and they are eager to be part of the solution for robocalling problems in light of significant customer frustration. As the FCC considers how best to solve these concerns, it will be important to consider and overcome any barriers that could hinder smaller rural providers’ full participation in these efforts."


Featured Issues


Robocalls are phone calls that use a computerized autodialer to deliver a pre-recorded message, as if from a robot. Using autodialers, anyone anywhere in the world can cheaply call thousands of households a day and often do so anonymously with little fear of being caught or stopped. Some robocalls may be permitted, such as medical appointment confirmation and school closing calls.  However, many robocalls illegally disguise, or “spoof,” their Caller ID information or violate other rules.



Cyber threats are evolving, becoming more sophisticated and proliferating throughout the online ecosystem.

In response to members’ needs, NTCA is an active participant in various public-private venues, including the FCC’s CSRIC advisory council, which develops industry best practices; the Communications ISAC, which enables network operators and government agencies to exchange cyber-threat information; and the CSCC, which coordinates with policymakers and other government agencies on planning and policy.