IT Specialist

Job Category
Engineering/Information Technologies
Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
-Maintains hardware and software upgrades on entire company LAN system.
-Assists Board of Directors, all employees and departments with the set-up, and maintenance of individual company computers, including laptops and home computers used for business purposes.
-May assist in the sales process, research, analysis, development of proposals for business customer’s telecommunications needs. Makes recommendations and provides consultation in a professional and courteous manner.
-Provides consultation of network security items to include managed firewall, antivirus and endpoint security for business customers. Follows up with customers on an as-needed basis to ensure network security. Upsells customers to insure network security needs are met.
-Communicates with business customers on needs to set up software and/or hardware devices on their network in an accurate and efficient manner. --May provide customer training to ensure clear understanding of the equipment.
-Maintains accurate and current documentation of entire software and hardware LAN system; insuring that all products on the system are properly installed and meet licensing requirements.
-Obtains and monitors maintenance contracts in order to keep current and stay in compliance with requirements.
-Maintains an up-to-date system documentation (including all passwords and access rights); insuring access for IT Supervisor.
-Documents and maintains adequate system security measures; including anti-virus software and provides authorized personnel remote access (Virtual Private Network).
-When requested, coordinates and assists other departments with system upgrades and documentation.
-Possesses exceptional skills in this position; and reports and documentation must be up to date at all times.
-Assists IT Supervisor with budget development and purchases.
-Reports any breach of security or unauthorized access to company files immediately in writing to IT Supervisor.
-Maintains strict confidentiality of computer records, access to system and passwords.
-Develops a system by which unauthorized access to the company computer system and system parameters are monitored daily; preferably this system should be alarmed. In addition, access to this system should be available to the IT Supervisor at all times.
-Keeps the computer area and equipment clean and performs other operator maintenance functions regularly.
-Researches new technology in hardware and software products to meet task requirements in all departments and makes recommendations in selection of new hardware and software when appropriate.
-*Completes other duties as assigned by IT Supervisor.

QUALIFICATIONS
-Knowledge of computer operating systems:
-Windows
-Linux/Unix knowledge
-Knowledge of ISP network delivering voice, data and video services.
-Knowledge of best practices for security, maintenance, backups, and all proactive aspects of network maintenance.
-Knowledge of internet and network technologies, languages and platforms such as:
-Email
-HTTP
-Networking, infrastructure, routing and protocols
-Network security
-Network disaster recovery
-Redundant network design
-TCP/IP
-IPTV
-QoS
-SSL
-VPN
-VLANs
-Knowledge of computer and network hardware and software.
-Skill in operating various equipment including but not limited to:
-Routers
-Switches
-Firewalls
-Routing protocols
-Considerable knowledge of the Company’s billing and financial software.
-Skill in operating various office equipment such as personal computer, various software programs, general office equipment, and telephone systems.
-Skill in reading and interpreting technical documents and information.
-Considerable knowledge of English, spelling, arithmetic and vocabulary.
-Considerable skill in communicating expectations with requests and projects and follow through to completion.
-Advanced reasoning ability with skill in identifying problems and resolutions.
-Considerable ability to communicate well with a positive and friendly manner, both orally and in writing.
-Considerable ability to maintain efficient workflow.
-Ability to pay close attention to detail and the ability to maintain memory for an attention to details.

 

Looking for a challenging position with one of the nation’s leaders in rural telecommunications? Consider a career with Polar Communications. At Polar Communications, we strive to make our company a great place to work and our communities a great place to live. Enjoy the benefits of working with tech-savvy, friendly, and hard working people! To boot, Polar offers an excellent benefits package that includes top of the line health and dental insurance, life insurance with both a Pension plan and 401k Retirement plan with employer contributions. All this, in addition to paid time off and free or discounted voice, video and data services if you reside within our territory.


All interested parties should send their resume as well as a completed Polar Communications application form to hradmin@polartel.com  by March 1, 2019.

Job Location (City, State)
Park River, North Dakota