Did you know? A wrong address in NTCA's records can mean lost mail, missed benefits information, and outdated records for your employees. Keeping their information up-to-date helps ensure we send accurate records to vendors like GHP Claims and Fidelity Investments. Good news—there are two easy ways to keep employee addresses current!
-
Employees can update their address anytime through the My NTCA Benefits participant portal. These updates are included in reports you can view and download through the My NTCA Benefits administrator portal.
-
Administrators can update employee addresses directly in the My NTCA Benefits administrator portal using the following steps:
-
Open the employee’s record in the admin portal and click "Edit Participant."
-
Set the transaction date to today and click "Next."
-
In "Employee Address Info," enter the new address.
-
Select "Permanent" under "Preferred Address" to ensure the update is applied.
-
Scroll down and click "Next" to return to the main screen.
-
To confirm, check the "Contact" tab—you should see the updated address marked as "Preferred" with today’s date.
Keeping addresses up to date is simple but important—thank you for helping ensure accurate records for your employees!