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Disrupting the Status Quo in the Home
March 15, 2018
2:00 p.m. ET
For 30 years, we’ve talked about the service demarcation; the point where service providers connect the subscriber to the network. New home networking equipment and solutions have allowed service providers to move the demarc into the home, thanks to improved Wi-Fi coverage designed to deliver on subscriber demands.
However, Wi-Fi issues are driving nearly half of support calls. To make matters worse, some of these issues are caused by devices that subscribers have purchased at retail stores. How did you end up supporting devices that you didn’t even sell?
With the coming wave of Internet of Things (IoT) devices, it’s time for service providers to move from defense to offense. Rather than surrendering the hard-won position in the home network to web-scale competitors intent on relegating them into wholesalers—that still bear the burden of the support calls—service providers must transform their business models.
This webinar is intended to give service providers some food for thought as they look to take advantage of the inevitable evolution to the smart home, driven by the proliferation of smart home devices.
Presenters
Pam Ferguson
AVP, Product Marketing – Cloud & Premises, Calix
For more than 2 decades, Pam Ferguson has been involved with the evolution of what we now know as IoT and Smart Home. Leading the growth of IoT Product Management and Solution Sales with Service Providers in Canada, she is no stranger to customer needs and challenges in this emerging space. Pam joined Calix in the fall of 2017, to lead Product Marketing, Subscriber Experience.
Jeff Leslie
President & CEO, ITS Telecom
Jeff Leslie has served as the CEO of ITS Telecom (an Indiantown, Florida Based Rural ILEC) and Indiantown Company, Inc (a water, sewer and land holding company) since 1996 and he purchased the companies in 2010. In 2012 he started ITS Fiber, LLC a non-regulated communication company that provides Fiber based communication services, Cloud Voice systems and services and IT consulting services. In 2012 ITS Fiber also built its first highly redundant Data Center and now provides colocation and virtual services to its customers. NTCA–The Rural Broadband Association has recognized ITS as a Smart Rural Community® and Grow Florida has recognized ITS as one of Florida’s 50 Companies to Watch.
Leslie’s previous work experience lies in the field of accounting and banking and as a Florida Certified Public Accountant. He presently serves on the The NECA Rate Development Task Force, the NTCA Futures group, the NTCA Rural Broadband PAC. Leslie is a Board Member at Harbor Community Bank, the Martin County Economic Council and Roger Dean Stadium and is also very active in his church and community.
Registration
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Audio
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Questions
For more information, contact us at (703) 351-2118.