Network/Field Technician

Job Title: Network Technician 

Department: Wholesale Carrier Services 

Reports To: Wholesale Carrier Services Manager 

FLSA Status: Non-Exempt Position 

Location: Helena, MT 

Date updated: January, 2024 

Job Summary: This position is responsible for the operation and maintenance of Vision Net’s related fiber-optic network, transmission/data systems, and outside plant (OSP) facilities. Duties include installation, maintenance, testing, and support services that encompasses the DWDM, Carrier Ethernet, and SONET networks, as well as Outside Plant (OSP) fiber optic infrastructure. 

Essential Job Duties and Responsibilities: 

• Installation, configuration, diagnosing, preventative maintenance, and support all network services related to; OSP network, DWDM network, SONET network, Carrier Ethernet network, Access Tandem Switch, SS7 network, and IP network. 
• Provision, provide technician support, installation, and testing of network services and equipment. 
• Perform turn up and testing of new services with customers, and maintenance of existing services. 
• Provide direct customer support as needed. 
• Participate in a rotational On-Call schedule and be available for trouble call-out on 24-hour basis. Coordinate availability with other technicians and the Network Operations Center (NOC). 
• Provide Tier 3 technical support and troubleshooting assistance for the Network Operations Center as needed and initiate appropriate trouble tickets. 
• Maintain manual and electronic documents, files, and records for the purpose of providing an up-to-date reference and audit trail. 
• Perform accurate locating and marking of underground facilities including, but not limited to, fiber optic lines. 
• Perform site surveys as required and provide site survey documentation. 
• Oversee, track, and report the installation and quality of work being performed by OSP contractors. 
• Updates job knowledge by participating in educational opportunities; reading technical publications. 
• Responsible for cleanliness and general appearance of all switch and transmission buildings.

For a full description, and to apply visit https://careers.hireology.com/visionnetinc/1733120/description