NOC Technician

Position Title: Network Operations Center (NOC) Technician 

Department: Network Operations Center 

Reports To: Network Operations Center (NOC) Supervisor 

FLSA Status: Hourly, Non-Exempt 

Job Summary: This position is responsible for day-to-day operations related to business class technical support services. 

Essential Job Duties and Responsibilities: 

• Alarm monitoring using various software platforms 
• Answer all support requests, troubleshoot or escalate as required. 
• Troubleshoot various issues including but not limited to: 
  • Network and transport support services 
  • Business and residential telecommunication troubleshooting and escalations 
  • Vision Net video conferencing solutions 
  • PSAP/911 technical support 
  • DNS, e-mail, and web hosting services 
• Maintain timely response to all customer support request. 
• Provide accurate and detailed ticketing notes and e-mails including but not limited to: 
  • Initial issue 
  • Escalations and resolutions 
  • All troubleshooting steps 
  • Updating team leads, supervisors, and managers on all critical issues including outages 
  • Promptly and accurately sending out maintenance notifications 
• Dispatching to customer sites with or without supervision. Duties may include but are not limited to: 
  • Troubleshooting customer network, computers, servers, and software. 
  • Installing/maintaining physical layer 
• Management assigned projects/tasks that include but are not limited to: 
  • Departmental Training 
  • Documentation Update/Clarification 
  • Expected mandatory overtime to complete maintenance, development, training, or extended troubleshooting. 
  • Initiative and drive to complete project assignments

To learn more and apply, https://vision.net/careers/