Coronavirus Solutions Provider Directory

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NTCA industry partners are here to provide support and solutions to keep your business running smoothly and customers sustained during the pandemic.

Below is a list of industry partners ready to work with you to help with business continuity.

 

 

 

 

BKD
bkd.com  |  (417) 522-0659

BKD is a national CPA and advisory firm that can help you reach your goals. Our expertise goes well beyond the standard accounting services to include risk management, technology, wealth management and forensic and valuation services. With approximately 80 trusted advisors that work in the telecom industry full time, we provide services to a wide variety of telecommunications companies, including telephone, wireless, broadband and other communication systems.

Services:

 
 

CHR Solutions
www.chrsolutions.com  |  (713) 351-5120

CHR provides Managed IT and NOC services. We stop the costly installation and upgrade treadmill by providing proven technologies – fully managed, secure and affordable. In the face of COVID-19, we create safe and secure work from home environments for Telecom and Broadband Service Providers.

Services:

  • VPN Build-out and Trouble -shooting
  • Office365 Migrations
  • Microsoft Teams Deployment and Training
  • File Server Cloud Migration
  • NOC Monitoring
 
 

JSI
www.jsitel.com  |  (301) 459-7590

JSI is a full-service telecommunications consulting firm established in 1962 for the primary purpose of providing independent telephone companies with expert assistance in all areas requiring assistance. We have a staff of over 100 professionals and serve companies in 45 states and the territory of Guam.

Services:

  • COVID - 19 Financial Impact Model and contingency planning
  • Disaster Recovery Manual assistance and review
 
 

TCA
www.tcatel.com  |  (719) 266-4334

TCA is a comprehensive communications consulting firm that takes a strategic, focused, and innovative team approach to providing support for the RLEC industry and their subsidiaries. TCA provides personalized service designed to support steady growth and achieve long-term success. Services include: Advocacy, Financial Projections/Strategies, Grants, HR Solutions, Marketing, Mergers & Acquisitions, Network Services, Performance Management, Regulatory, Sales & Marketing Training, and Strategic Planning. TCA is committed to personalized and quality service utilizing expertise and experience to support clients' best interests and contribute to their success.

Services:

  • HR Consulting & Employee Relations
  • Marketing Amid COVID-19
  • COVID-19 Policy and Form Development
  • COVID-19 Telecommunications Regulatory Considerations
  • FFCRA & CARES Act Consulting & Implementation Assistance

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Telcom Insurance Group
www.telcominsgrp.com  |  (301) 220-1085

Business Insurance and Risk Management solutions provider for the rural telecom industry.

Services:

  • Guidelines on OSHA's PPE requirements during COVID-19
  • Guidelines on how to keep your employees safe in the new normal
  • Exposures and resources to help with employees who telecommute

MORE INFO

 
 

Womble Bond Dickinson
www.womblebonddickinson.com  |  (202) 857-4519

Navigating the Legal Challenges of COVID-19: As the COVID-19 outbreak continues to cause disruption around the globe, Womble Bond Dickinson is sharing actionable content to help you navigate these uncertain times and find solutions during an unprecedented crisis.

Services:

  • Actionable content to help you navigate COVID-19
  • Legal Services spanning all business sectors
 

 

 

Other Solution Providers

 

 

Davis Brown Law Firm
www.davisbrownlaw.com  |  (515) 288-2500

Davis Brown Law Firm assists rural broadband providers with a wide range of legal, corporate and business matters, including employment and employee benefits, mergers and acquisitions, debt and equity financing, and state and federal regulatory compliance.

Services:

  • Corporate governance and member/shareholder relations
  • Strategic planning and business reorganization /li>
  • FFCRA compliance support
  • Sample forms and policies
  • SBA Loan calculation and application assistance

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ISPN Network Services
www.ispn.net  |  (913) 307-5088

ISPN has proudly partnered with rural broadband providers for over 25 years. Throughout the Covid-19 pandemic ISPN has helped partners navigate an increase in tech support and customer service volume and relieve pressure from surges in data and network utilization. As partners have reimagined how their workforce performs, ISPN has allowed them to quickly pivot with sustained performance. ISPN will help manage demand, reduce risk and scale ISP operations when you need it most.

Services:

  • TECHNICAL SUPPORT - Scalable staff to handle increase in volume 24/7, after-hours and overflow. Services to allow hands-off installs and in-home support which reduce truck rolls and high-risk interactions.
  • CUSTOMER SERVICE – Support resources for additional requests on new service, service upgrades and outbound marketing.
  • NETWORK MANAGEMENT – Managed services to provide reliability and redundancy. Expertise to monitor and secure your network in times of crisis and heavy utilization.
  • QUALITY CONTROL SERVICES – Best practices and preparations to setup, coach and monitor WFH employees.
  • OPERATIONAL CONTINUITY PLANNING – Consultation and execution to provide resources and reduce risk in your ISP operations.
 
 

Moss Adams
mossadams.com  |  (209) 955-6124

Since 1957, Moss Adams has provided audit, tax, consulting, and business advisory services to telecommunications companies ranging from small rural carriers and cooperatives to mid-size companies.

Services:

  • Overview and deep dive into the implications of the CARES Act for your business
  • A review of other initiatives offering tax and regulatory relief
  • Strategies to manage financial and operational disruption as well as market volatility
  • Industry-specific insights on provisions and trends likely to affect communications and media companies
 
 

Pivot
askpivot.com  |  (336) 267-5740

Pivot is the broadband industry’s leading marketing and CX agency, helping clients define and live out their brands, tell their unique stories, and strengthen relationships with their customers through marketing, training and research.

Services:

  • Free COVID-19 marketing content for customer outreach - https://askpivot.com/covid-19/for-your-customers/
  • Free COVID-19 resources and training for employees - https://askpivot.com/covid-19/for-your-team/
  • Custom marketing strategy, design, writing, and digital
  • Research, training, call coaching, and customer experience programs
  • Web, including COVID-19 landing pages and maintenance
 
 

Plus One Strategic Communications
www.plusonestrategy.com  |  (703) 772-2235

Plus One is a communications firm specializing in the rural telecom industry. During the COVID-19 crisis, Plus One is available to help you stay connected to your customers and staff using clear, concise and relevant messaging and communications.

Services:

  • Crisis communications
  • Messaging
  • Internal communications

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Telsasoft
www.telsasoft.com  |  (952) 707-8581

Telsasoft provides a suite of Performance Monitoring, Alarm Management, CDR Analysis, Trouble Ticketing, and Dashboard software products which allow service providers to monitor the health and performance of their network. Telsasoft Your Network’s Eyes & Ears

Services:

  • Corona Metric Dashboard (CMD)

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Vantage Point Solutions
www.vantagepnt.com  |  (952) 707-8581

Now more than ever, Vantage Point stands with Rural Broadband Providers. Better Broadband means Better Lives. Vantage Point helps fulfill that promise for Rural America through comprehensive engineering and consulting - especially in the current environment.

Services:

  • Network Operations & Bandwidth Monitoring
  • Construction Continuity & Home Installations
  • Cybersecurity in a Distributed Environment
  • VPN Capabilities & Collaboration Tools (WebEx, Zoom, etc.)
  • Disaster Recovery Planning

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WordSouth
www.wordsouth.com  |  (256) 717-6067

WordSouth helps broadband providers connect with their customers to tell their story, market their services and train their people.

Services: