Coronavirus Resource Center
As Americans adapt to the challenges that the coronavirus has imposed on their daily lives and health, NTCA members are on the front lines, ensuring that businesses can stay open and that employees and students can keep working from home.
Here are some valuable resources to help your company and employees as you keep America connected during this unprecedented time.
A Message From Shirley Bloomfield
Resources for NTCA Members
The Department of Homeland Security is distributing National Communications Coordination Access and Fuel letters to support any communications service recovery/restoration activity that may be adversely affected due to the COVID-19 virus nationwide.
Please note that these letters are only for members of the Cybersecurity and Infrastructure Security Agency’s (CISA) National Coordinating Center for Communications (NCC). NTCA members have access because NTCA is a member of the NCC. These letters should not be distributed broadly.
- Five Tips for Managing Telecommuting Employees During the COVID-19 Pandemic (Venable)
- COVID-19 State Government Overview Report (Stateside Associates)
- ATIS Preparedness Checklist (ATIS)
- Prepare Your Business for An Emergency (DHS)
- Guidance on Preparing Workplaces (OSHA)
- Coronavirus— Who Must Be Paid and FMLA/ADA Considerations (Telcom Insurance Group)
Small Business Tools
NTCA encourage each member company to talk with its lawyers and financial advisers about the implications of pursuing any one of these programs for other initiatives or its operations more generally.
- SBA Business Loan Program Temporary Changes; Paycheck Protection Program (Treasury)
- Small Business Paycheck Protection Program (U.S. Treasury)
- Overview of COVID-19-Related Tax Credits for Small and Midsize Businesses (IRS)
- Coronavirus Small Business Guide (U.S. Chamber of Commerce)
Employee Health & Welfare
Families First Coronavirus Response Act
- Families First Coronavirus Response Act: Questions and Answers (DOL)
- Families First Coronavirus Response Act: Employer Paid Leave Requirements (DOL)
- COVID-19 and the Family and Medical Leave Act Questions and Answers (DOL)
- Poster: Employee Rights: Paid Sick Leave and Expanded Family and Medical Leave under The Families First Coronavirus Response Act (FFCRA)
- Implementing Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19 (CDC)
- COVID-19 FAQ on H-21 Temporary Agricultural Labor Certification Program (DOL)
- Guidance for Businesses and Employers (CDC)
- What Employers Should (and Should Not) Say to Manage the Challenges of the Coronavirus (Venable / Ketchum)
Find more information at the NTCA Benefits Coronavirus Resource Center
Network Preparedness and Emergency Response
- Pandemic Influenza Guide for Critical Infrastructure and Key Resources (DHS)
- Coronavirus (COVID-19): Small Business Guidance & Loan Resources (Small Business Administration)
- White House Guidelines: 15 Days to Slow the Spread
Work From Home Policies and Procedures
- ABC Telephone Company Telecommuter Agreement (TIG)
- Memo: Temporary Telecommuting Arrangements (TIG)
- Telework Tips (TIG)
- Table Top Drill and Internal / External Communication Plan (Big Bend Telephone Company)
- Service Call Screening Questions and Sample Policy (Word South)
As news about public health concerns posed by the coronavirus continues to evolve, NTCA is working to keep you informed by hosting weekly webinars with updates on available resources, business continuity, regulatory changes and keeping your customers connected in the wake of the COVID-19 pandemic.
CARES Act, Payroll Protection Program:
April 9, 2 p.m. ET
With the passage of the CARES Act as part of congressional stimulus in the wake of COVID-19, new stimulus and payroll protection provisions are available to small businesses. Join us as presenters working in rural telecommunications explain what is available to NTCA members and how to apply for relief funding.
*A members only resource
- Policy Talk with Shirley Bloomfield and Michael Romano (NTCA)
- What Your Peers Are Doing in the Age of Coronavirus (NTCA)
- Group Health Program in the Age of Coronavirus (NTCA)
- Families First Law, OSHA Considerations and CISA: Keeping Your Telco Employees Safe in the Age of Coronavirus (NTCA)
- Business Continuity for Small Telcos in the Age of Coronavirus (NTCA / TIG)
- Coronavirus and 'Keep America Connected' (Broadband Breakfast)
How NTCA Members Are Helping
- Offering free high-speed internet to families so their students can continue their schooling at home.
Totah Communications (Ochelata, Okla.):
- Partnered with a rural school in Kansas to setup Wi-Fi hotspots to keep students connected.
- Added an additional wireless router to help residents use the internet for work and personal use.
- Partnered with a local church to add an extra router for community access.
- Added two Wi-Fi hotspots at an Oklahoma high school for students and the community.
Big Bend Telephone Company (Alpine, Texas):
- Combined fiber optics and fixed wireless to extend the school districts network to students who did not have internet in a scaled back temporary installation package that provided synchronous connectivity and basic home Wi-Fi.
- Spending up to $1,000 a day at small businesses to help the local economy.
Ben Lomand Communications, Inc. (McMinnville, Tenn.):
- Installed a 24/7 Wi-Fi hotpot in the lower parking area at our corporate office, as well as hotspots at three other offices.
- Moved our mobile Wi-fi van hroughout our area to give individuals and families 24/7 internet access.
- Provided 24/7 Wi-Fi for two USDA Technology Centers in the Pocahontas and Jump Off areas.
- Aired a LIVE update for Warren County on our local TV channel featuring our County Executive, City mayor, CEO of the local hospital and county state health director.
Bulloch Telephone Cooperative, Inc. (Statesboro, Georgia.):
- Created drive-up WiFi zones throughout the community in partnership with the Chamber of Commerce and other local businesses.
- Installed 7 drive-up sites that will be used to provide internet access for citizens unable to use other local hotspots that may be unavailable. The sites also promote social distancing by adhering to rules and regulations established by local officials.
Federated Telephone Cooperative (Chokio, Minn.):
- Set up mobile hotspots at office locations for students and the public, and on Main Street in one town to serve the residents.
- Working to give students access even if they aren't current customers as long as they have fiber or other infrastructure present.
STRATA Networks (Roosevelt, Utah):
- Provided free internet through June 15 to those without access, and speed upgrades for current customers, to aid students studying from home.
Wabash Communications Co-Op (Louisville, Ill.):
- Provided free upgrades for all Fiber To The Home customers on 100 and 250 Mbps plans to the 500 Mbps plan to aid in working and studying from home.
Let us know how you are helping keep your community connected! Contact us at email@example.com.