NTCA Website Upgrades: Frequently Asked Questions

What is changing about the NTCA website?

In an effort to bring you more value for your membership, NTCA–The Rural Broadband Association upgraded our website to deliver new online tools, including online membership renewal, subscriptions management, employee and company data management, online bill payment, event registration, an exhibitor portal, online certificate course transcripts, and more. These new tools will make it easier to manage your membership and get real-time updates on what is happening at NTCA and in the rural telecom industry.

How will these changes affect me?

Because of security procedures in place, when you attempt to log in to the NTCA website after Jan. 18, 2016, you will be asked to reset your login password to access members-only content and pricing. You will be asked to do this only once.

Can I keep my existing web login username and password?

If you have an existing website username, you will be able to continue using it to access members-only content and pricing. Because of security procedures in place, you cannot continue to use the same password and it will need to be reset.

How do I reset my password?

You will be automatically prompted to change your password the first time you attempt to log in to the enhanced website. You will only be asked to do this once. Follow the system prompts to send a confirmation email to yourself and reset your password. Currently, there are no requirements on passwords. Users are encouraged to set a robust password and keep it in a safe place.

What if I forget my password?

NTCA’s system features a password reset function if users forget their password. Click the “Forgot Password?” link on the login screen and follow system prompts to enter either your email address on file, your customer ID number, or your username. An email will be sent to the address provided that includes your username and a link to reset your password.

How do I update my personal profile?

All NTCA members and website users have a personal profile with contact and demographic information we use to make your online experience better. This is found under “My Information” on the main Member Central landing page. You have the ability to view and update the information NTCA has on file for you at any time by visiting this page. We encourage you to view this information often to ensure it is up to date.

How do I register for an event or webcast?

NTCA members and website users can register for events and webcasts directly from the events or webcast page or via direct links available elsewhere on the NTCA website. You will be prompted to log in and information NTCA has on file for you will pre-populate in your registration form. In addition, if you are already logged into the Member Central area, registration forms for active events are found under “Events and Webcasts” on the main landing page. From here, you have the ability to register or view and update the information NTCA has on file in completed event registrations.

How do I view my NTCA Certificate transcript?

NTCA members registered for a NTCA Certificate can view their transcript in the Member Central area. Certificates can be found by clicking “My Information” on the main landing page, then “My Transcript.”

Why can’t I change my company’s information or process company payments?

We place a high value on having up-to-date and accurate information about our member companies. Because of this, certain company information can only be managed and updated by individuals who are authorized as company administrators. This information includes company profile information, FRS donation information, TECO authorizations, employee census information, and the ability to pay open invoices online. Authorized administrators can also renew the company’s NTCA membership and manage subscriptions to publications, including Rural Telecom magazine and Washington Report. If you have questions about the authorized company administrator for your company or would like to change your company administrator, contact membership@ntca.org.

Can I change my NTCA Benefits plan information through this website?

No, company and individual data displayed on this site is not used in NTCA benefit plan administration. Contact NTCA benefits resource specialists at 828-281-9000 if you have questions about your benefit plans or need to make updates.

Need more information?

Please direct questions to membership@ntca.org or call 703-351-2118.