HR Consulting Services

Since 1998, NTCA’s human resources professionals have helped dozens of small independent telcos bring out the best in their employees. We know your business and the challenges you face. We also understand that no two telcos are the same and a generic, “one-size-fits-all” approach will not suffice. Think of NTCA as an extension of your human resources department and take advantage of training, recruitment services and operational assessments customized for each individual business to achieve employee excellence.

Employee Pulse Survey

The Employee Pulse Survey gives you an opportunity to learn more about your employees’ opinions and gage their satisfaction level with the company. With a typical response rate of more than 75%, this comprehensive study is a powerful way to get a feel for your organization and what levers you can pull to change your company’s culture and improve competitiveness. Participating companies will also gain access to benchmarking data, allowing them to compare their findings with peer NTCA members from across the country.

Organizational Assessment

Our HR team along with industry experts, JSI, willconduct an on-site, systematic audit of your organization’s practices and procedures including, but not limited to, position descriptions, department organization, workflow processes and compliance with federal and state employment laws.

Customized Employee Policy Manuals

Does your company need to write or update an existing policy manual?  Our team of HR experts will assist you with this project to ensure you meet your obligations for communicating employee conduct and performance expectations.  

Compensation Programs

Let NTCA guide you through the complex maze of compensation, from pricing a new job, recommending bonus and incentive programs, all the way to creating a comprehensive salary program that assigns grades and salary ranges. We can evaluate all positions, set standards, update salary ranges – taking into account the region and market – and determine which positions are exempt or non-exempt under the Fair Labor Standards Act.

Performance Appraisal System

A performance appraisal system, customized for each telco, is designed to create a framework for delivering feedback to employees and setting work expectations. It gives managers the tools to conduct impartial evaluation meetings with individual employees – even in the most difficult situations. Managers learn about documentation, facilitating positive discussions, and compensation incentives.

Job Analysis & Descriptions

NTCA’s experts can help analyze your current job descriptions and evaluate whether they are written properly and if the goals and expectations are clearly defined. We will update or create job descriptions for the most unique of positions, taking into account the qualifications, physical demands, supervisory responsibilities and work environment.

Take it From Our Members

We had 22 positions placed into salary grades based on a thorough geographical and industry assessment. NTCA’s HR Consulting made it easier to ensure that we are paying our employees competitively.

Keith Gabbard
General Manager
Peoples Rural Telephone Cooperative
Keith Gabbard, PRTC